IT Support Technician / Junior Systems Administrator
Endurance IT Services•Hampton, VA
•$17 - $20
About The Position
Our client is seeking an IT Support Technician / Junior Systems Administrator to provide technical support, maintain IT infrastructure, and ensure seamless technology operations for end users. This role combines hands-on technical support with system administration responsibilities, making it ideal for professionals looking to grow their careers in IT. The successful candidate will be customer-focused, detail-oriented, and capable of supporting hardware, software, network, and server environments while delivering exceptional service to users.
Requirements
- Associate's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Experience providing desktop, help desk, or technical support.
- Knowledge of Windows operating systems and PC hardware.
- Basic understanding of networking concepts and troubleshooting.
- Strong customer service, communication, and organizational skills.
- Ability to work independently and as part of a team.
Nice To Haves
- Experience with Active Directory and Group Policy.
- Windows Server administration experience.
- Experience supporting Microsoft Office and Microsoft 365 environments.
- Familiarity with printer management and network-attached devices.
- Knowledge of scripting, automation, or basic web technologies.
- Industry certifications such as CompTIA A+, Network+, Microsoft, ITIL, or related certifications.
Responsibilities
- Provide technical support for desktops, laptops, printers, software applications, and network connectivity issues.
- Install, configure, troubleshoot, and maintain hardware and software systems.
- Support Windows and Mac operating systems.
- Create, modify, and manage user accounts in Active Directory.
- Assist with Windows Server administration and system maintenance.
- Troubleshoot network connectivity issues and escalate complex problems when necessary.
- Manage and maintain printers, peripherals, and related equipment.
- Respond to help desk requests and document resolutions.
- Maintain accurate inventory and asset records.
- Collaborate with IT team members on projects, upgrades, and technology initiatives.
- Provide exceptional customer service to end users while meeting established service levels.
- Assist with technology support during special events and organizational initiatives.
Benefits
- Stable full-time position with career advancement potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
