IT Technician III - Radio

City of Mesa • Mesa, AZ

10d • Onsite

About The Position

Performs skilled technical work in the installation, maintenance, repair, modification, and support of wired and wireless communications network equipment, wired and wireless telecommunications networks and systems, and other related systems. Work involves stationary land mobile communication units such as Land Mobile Radio infrastructure, base stations, and subscriber units; APCO Project 25 (P25) digital trunked systems, digital and analog simulcast radio systems, handheld (portable) and vehicle mounted (mobile) radio programming, and programming (“template”) development; Fire Station Alerting Systems including peripheral equipment; and related systems and equipment. Provides technical hardware and software support to the radio system local area networks (LANs), wide area networks (WANs), servers, and/or workstation computers. Provides technical support for voice and data communications transport technologies including wired (copper), wireless (including point-to-point, point-to-multipoint, and Wireless Access Points), and fiber optic cable including provisioning, installation, testing, modification and maintenance at both the circuit and systems levels. Assists users with the evaluation, selection, acquisition, and installation of hardware, software, and communications packages; advises users in related technical areas leading to improved productivity; and assists in problem analysis and support. This class is distinguished from the IT Technician II classification by the greater level of knowledge and experience in radio communication systems, and by the higher level of independence in performing job duties. Employees may progress to this class from the IT Technician II class by meeting the specific, criteria-based promotional requirements of performance, proficiency, and certification, as well as meeting the minimum requirements of the class. Work is performed in accordance with departmental rules, regulations, and unit practices. This class is supervised by a Communications Systems Coordinator who reviews work through meetings, reports, and observations of work in progress or upon completion. Employees in this class are subject to stand-by duty and may perform the duties of their supervisor in their supervisor's absence. Employees in this class are required to carry a cell phone, respond to phone inquiries, and are subject to rotational stand-by and call-out duty 24-hours a day, 7 days a week. This class is FLSA nonexempt.

Requirements

• Graduation from high school or GED.
• Any combination of education, training, and experience equivalent to graduation from an accredited college or university with an Associate’s Degree in a Technology field such as Electronics, Communications, Information, or related Technology field.
• Extensive (5+ years) experience in the installation and/or maintenance in at least one of the following: wired or wireless interconnection technologies such as point-to-point or point-to-multipoint microwave networks, fiber optic cable networks, Land Mobile Radio networks (APCO Project 25 (P25) preferred), and/or other electronic communications systems.
• Must possess a valid Class D Arizona Driver's License by hire or promotion date.
• Must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa.
• Individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

Nice To Haves

• Advanced technical expertise in Land Mobile Radio (LMR) systems supporting Public Safety operations.
• Strong hands-on experience with LMR infrastructure, base stations, subscriber units, simulcast/multicast systems, and APCO Project 25 (P25) trunked and conventional radio systems, including portable and mobile programming and template development.
• Strong experience supporting Honeywell G2 Fire Station Alerting Systems and related equipment.
• Skilled in installing, troubleshooting, and maintaining wired and wireless communications systems, including copper, fiber optic, and RF transport technologies, as well as associated LAN/WAN networks, servers, and workstations.
• Works independently on complex assignments, applies sound technical judgment, and maintains a strong focus on system reliability and performance.
• Dependable, customer-focused, and willing to participate in rotational stand-by and 24/7 call-out duty in support of mission-critical operations.
• Additional experience providing technical hardware and software support to LAN, WAN, servers, and/or personal computers in a professional work environment.
• A working familiarity of the Open Standards Interface (OSI) 7-layer model.
• Possession of certifications such as “Network+” is highly desirable.
• Possession of a Federal Communications Commission (FCC) General Radiotelephone Operator License (GROL).

Responsibilities

• Installation, maintenance, repair, modification, and support of wired and wireless communications network equipment, wired and wireless telecommunications networks and systems, and other related systems.
• Work on stationary land mobile communication units such as Land Mobile Radio infrastructure, base stations, and subscriber units; APCO Project 25 (P25) digital trunked systems, digital and analog simulcast radio systems, handheld (portable) and vehicle mounted (mobile) radio programming, and programming (“template”) development; Fire Station Alerting Systems including peripheral equipment; and related systems and equipment.
• Provide technical hardware and software support to the radio system local area networks (LANs), wide area networks (WANs), servers, and/or workstation computers.
• Provide technical support for voice and data communications transport technologies including wired (copper), wireless (including point-to-point, point-to-multipoint, and Wireless Access Points), and fiber optic cable including provisioning, installation, testing, modification and maintenance at both the circuit and systems levels.
• Assist users with the evaluation, selection, acquisition, and installation of hardware, software, and communications packages.
• Advise users in related technical areas leading to improved productivity.
• Assist in problem analysis and support.
• Subject to stand-by duty and may perform the duties of their supervisor in their supervisor's absence.
• Required to carry a cell phone, respond to phone inquiries, and are subject to rotational stand-by and call-out duty 24-hours a day, 7 days a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree