Technician II: IT (Full-time, On-site Required)

Pagosa Springs Medical Center•Pagosa Springs, CO

1d•$22 - $35•Onsite

About The Position

Pagosa Springs Medical Center (PSMC) is seeking an experienced and service-oriented IT Technician II to join our Information Technology team. This position serves as a key technical resource responsible for coordinating, planning, and leading end-user support activities throughout the organization. The IT Technician II provides advanced technical support, assists with infrastructure maintenance, supports server and network environments, implements technology solutions, and collaborates with leadership to ensure organizational technology needs are met. The ideal candidate is a strong problem solver who enjoys helping others, can manage multiple priorities, and possesses experience supporting enterprise technology environments.

Requirements

Minimum three (3) years of experience as a technical support technician, IT support specialist, help desk technician, or similar role preferred
Experience supporting enterprise environments strongly preferred
Current AHA BLS (Heartsaver) certification required
Strong knowledge of Microsoft Windows environments
Strong knowledge of Linux operating systems
Strong knowledge of hardware and software troubleshooting
Strong knowledge of networking fundamentals
Strong knowledge of server support
Advanced computer skills required
Ability to define problems, analyze data, and provide recommendations
Proven ability to manage multiple projects and priorities simultaneously
Strong documentation and organizational skills
Excellent customer service skills
Strong written and verbal communication abilities
Ability to explain technical concepts to non-technical users
Strong critical thinking and problem-solving skills
Ability to remain calm and effective in high-pressure situations
Self-motivated with strong initiative and accountability

Nice To Haves

Associate's degree in Computer Science, Information Technology, Electronics, or related field preferred but not required
Bachelor's degree in Computer Science, Information Technology, Electronics, or related field preferred but not required
Equivalent education, training, and experience will be considered
Healthcare IT experience preferred but not required

Responsibilities

Serve as a primary resource for Tier 1 and Tier 2 support requests
Troubleshoot and resolve hardware, software, network, and system issues
Provide support in person, by phone, and remotely
Escalate complex issues appropriately while maintaining ownership of issue resolution
Assist users with technology-related questions and training
Assist with maintenance and support of server environments, operating systems, network infrastructure, telecommunications systems, and end-user computing devices
Monitor system performance and proactively identify potential issues
Support software deployments, updates, and patch management
Assist with system security and compliance efforts
Install, configure, and maintain workstations, printers, peripheral devices, mobile devices, and software applications
Perform preventive maintenance and minor repairs
Maintain inventory of hardware and software assets
Assist with equipment evaluation and implementation projects
Assist with technology projects and organizational initiatives
Identify opportunities to improve workflows and technology utilization
Develop and maintain technical documentation and procedures
Recommend hardware, software, and process improvements
Support implementation of new technologies and solutions
Build strong relationships with employees throughout the organization
Communicate effectively with both technical and non-technical users
Provide technology education and support
Maintain timely communication regarding support requests and system issues
Serve as a positive ambassador for the IT department and PSMC
Provide cross-coverage for other IT team members
Monitor system alerts and dashboards proactively
Assist with vendor coordination and managed service relationships
Participate in on-call support as assigned
Support disaster recovery and business continuity initiatives