On-Site IT Support Desk Technician

Marco Technologies•Fargo, ND

2d•$22 - $33•Onsite

About The Position

The Outsourced Support Desk Technician is responsible for providing quality support desk services and technical assistance while on-site at the assigned client’s location in a courteous and efficient manner while maintaining a high level of client satisfaction.

Requirements

Associate’s degree and two years of relevant experience; or equivalent combination of education and experience.
Proficiency with business collaboration tools such as MS Office applications.
Strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
Ability to see tasks through to completion, demonstrating thoroughness and commitment.
Ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner however if you can’t resolve it yourself, use resources to find someone who can.
Adaptability to changes in the work environment. Ability to change approach or method to best fit the situation.
Ability to contribute to a positive team spirit by working with others on a combined task. Share responsibility of the outcome. Exhibit objectivity and openness to others’ views and welcome feedback.
Ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.

Nice To Haves

Current high level industry recognized MTA certification preferred.

Responsibilities

Provide technical support and remote help desk services to Marco client, escalating when necessary.
Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network.
Maintain client documentation.
Support multiple end user requests and third party business applications.
Effectively communicate with technical and non-technical end users.
Meet established metrics and benchmarks and comply with procedures and expectations.
Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards.
Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.