IT Support Specialist (On-Site)
About The Position
Are you passionate about technology, customer support, and creating exceptional user experiences? We are seeking a proactive and service-oriented IT Support Specialist to join our growing IT Service Delivery team in Greenville, SC. This role is ideal for a hands-on technical professional who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding desktop and end-user support. As an IT Support Specialist, you will play a key role in supporting the daily technology needs of both onsite and remote employees by maintaining desktop systems, supporting hardware and software deployments, managing IT assets, and ensuring a seamless onboarding and offboarding experience. If you are ready to bring your technical expertise and customer-first mindset to a dynamic IT environment, apply today to join our team as an IT Support Specialist.
Requirements
- Excellent customer service and technical troubleshooting skills
- Strong written, verbal, and organizational communication abilities
- Experience supporting Windows operating systems and applications
- Experience supporting cloud-based platforms such as Office 365
- Experience with hardware upgrades and software installations
- Familiarity with desktop support and ticketing tools
- Familiarity with Mac operating systems and applications
- Ability to manage multiple priorities in a fast-paced environment
- Strong analytical thinking and problem-solving capabilities
- Positive, proactive, and team-oriented attitude
- Strong relationship-building and collaboration skills across all organizational levels
Nice To Haves
- Associate degree or technical certification from an accredited institution, or equivalent work experience
- 1+ year of experience in a technical support or IT help desk environment
Responsibilities
- Manage deployment and recovery of hardware for employee onboarding and offboarding
- Administer and maintain PC/laptop imaging and setup processes
- Maintain accurate IT inventory and asset tracking records
- Provide onsite and remote support for desktop hardware, peripherals, and software applications
- Troubleshoot Windows and Mac operating systems and related applications
- Support cloud-based applications including Microsoft Office 365
- Respond to technical support requests through phone, email, and ticketing systems
- Perform hardware upgrades and software installations on desktops and laptops
- Provide guidance and training to end users on hardware and software usage
- Collaborate with Level 1 support teams to manage and resolve escalated tickets
- Research emerging technologies and provide recommendations on hardware/software solutions
- Contribute to the smooth operation of IT infrastructure and user experience initiatives
- Provide occasional off-hours support as needed
Benefits
- Paid time off & holidays
- Medical, dental, and vision insurance
- Health Savings Account (with employer contribution) or Flexible Spending Account options
- Paid Parental Leave
- Employer Paid Basic Life and AD&D Insurance
- Employer Paid Short- and Long-Term Disability
- Optional Short Term Disability Buy-up plan
- 401(k) Savings Plan, with ROTH option
- Legal Plan
- Identity Theft Services
- Mental health support and resources
- Employee Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
