IT Site Support Specialist

ASR Group•Boca Raton, FL

6h•Onsite

About The Position

Florida Crystals Corporation is a fully integrated cane sugar company. Florida Crystals regeneratively farms sugarcane and rice in South Florida, where it owns two sugar mills, a sugar refinery, a packaging and distribution center, Florida's only rice mill, a compost facility, and one of the largest renewable power plants of its kind in the U.S., which uses sugarcane fiber to generate eco-friendly energy that powers its sugar operations. Florida Crystals owns one of the largest Regenerative Organic Certified® farms in the U.S. and its Florida Crystals® products are the only ROC™ sugar grown and milled sugar in the country. Florida Crystals owns ASR Group International, Inc., a holding company that conducts operations through its subsidiaries. The ASR Group® family of companies make up the world’s largest refiner and marketer of cane sugar. Florida Crystals is headquartered in West Palm Beach, Florida. Learn more at www.FloridaCrystalsCorp.com . OVERVIEW This IT Support Specialist will be based in Boca Raton, FL and will be responsible for onsite support of approx. eight locations within a given region. This position will provide level 2 and 3 technical support for clients in person and remotely. Close Help Desk tickets within the required time frame. Prioritize support tickets while maintaining a high level of customer service. Maintain hardware inventory for all sites in the assigned locations. Work with internal teams and vendors on projects such as equipment refresh and new technology deployment. This position requires daily traveling to the communities by car within the given region.

Requirements

3-5 years experience supporting a diverse user base
In depth knowledge of Windows 7, Windows 10, Windows 11, Microsoft Office and Windows networking.
Familiarity with MAC OS and iOS
In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment
Experience using Enterprise Help Desk incident and project management reporting tools
Experience with unattended build processes and imaging utilities
Experience remediating operating system security vulnerabilities and patch implementation methods
Experience using remote client management tools
Knowledge of device encryption and anti-virus software
Knowledge of Wi-Fi security and access
MCSA or 5 years experience in a Windows environment
Network+ or 3 years supporting enterprise network infrastructure
Excellent customer service skills
Meticulous attention to detail
Ability to troubleshoot desktop and infrastructure issues and resolve complex problems
Ability to make decisions recognizing established precedents and practices and to use resourcefulness and tact in solving new problems
Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures
Strong analytical and research skills; ability to ascertain priorities and meet deadlines and objectives
Strong written and oral communication skills
Ability to establish and maintain effective working relationships
Ability to analyze and optimize servers and workstations, perform network integration, installation and configuration
Must be authorized to work in the United States

Nice To Haves

BA in Computer Science or related field preferred but not required

Responsibilities

Provide a high level of local customer service
Close Help Desk tickets in a timely fashion
Maintain sites asset inventory in Asset Inventory System
Maintain site standards and documentation in accordance with enterprise procedures
Provide support for projects by completing designated tasks
Provide level 2 and 3 technical support for clients at local office and remote locations
Support Windows laptops and desktops as well as IOS Desktops including End Of Life replacement, configuration and deployment
Troubleshoot all client issues, connectivity, package deployment and virus removal
Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices
Maintain asset inventory of hardware within assigned territory
Work with outside contractors, project teams and internal staff to maintain and repair all IT assets
Work with the infrastructure team on network device maintenance, server patching and troubleshooting LAN/WAN/VPN connectivity issues
Support annual equipment refresh including switch and server replacement
Travel to local sites in a daily basis to approx.. 80% of the time