IT Technician I - On site
About The Position
We are looking an IT Technician I for our Shields Manufacturing facility in Tualatin Oregon. (On-site position). Working under limited supervision, the IT Technician I is responsible for various information technology task such as troubleshooting and upgrades, first line of troubleshooting trouble tickets, office application support, PC support, virus removal and various IT related task. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- 1-3 years of technical education or experience in a similar industry
- Demonstrate initiative and exhibit strong interpersonal and collaborative skills.
- Detail oriented and organized, with ability to work at a high level of accuracy
- Familiar with ERP systems and intermediate skill level with Microsoft Office
- Excellent written and verbal communication
Responsibilities
- Monitor and respond quickly and effectively to support requests received through IT helpdesk system using remote assistance, phone or email to resolve
- Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
- Determine the best solution based on the issue and details provided
- Walk through the problem-solving process and creating step-by-step training material for solutions
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in IT ticketing system
- Follow-up and update ticket status and information
- Pass on any feedback or suggestions to the appropriate internal team
- Identify and suggest possible improvements on procedures
Benefits
- A Highly competitive total compensation package
- Medical (3 medical plans to choose from)
- Dental
- Vision
- Life (Company-paid, and options for additional supplemental)
- Disability Insurance (company paid short-term and long-term disability)
- 401(k) with company match
- A generous paid time off schedule
- Discretionary quarterly bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
