IT Technician II (Detroit, MI)

Intelligent Technical Solutions•Detroit, MI

11h•Onsite

About The Position

Intelligent Technical Solutions is seeking an IT Technician II to provide onsite and remote IT support to clients. The role involves resolving a range of technical issues independently, maintaining service quality, and providing hands-on troubleshooting and system support. The technician will answer incoming Quick Fix calls and participate in an on-call rotation for after-hours and weekend support.

Requirements

Willingness to work full-time onsite at the company office or client locations as required.
Experience troubleshooting Windows and Mac OS.
At least two years of Helpdesk support experience or experience in a similar role.
Skills in application troubleshooting, PC deployments and imaging, and user profile management.
Basic knowledge of firewalls, switches, network architecture, and troubleshooting.
Proficiency supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and business applications.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Nice To Haves

Experience with Managed Service Providers (MSPs) is highly desirable.
Active IT certifications are preferred.

Responsibilities

Resolve workstation operating system issues with little or no assistance.
Resolve printer issues with little or no assistance.
Troubleshoot standard business applications, including Office.
Troubleshoot common line-of-business applications such as SAGE ERP and QuickBooks, and work with vendors to resolve issues involving niche applications.
Resolve basic server and networking issues.
Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation providing after-hours and weekend support for onsite and remote operations.
Provide support at the company office or client locations as required.