IT TECHNICIAN II

McLeod County, MN•Glencoe Township, MN

5h•Onsite

About The Position

The Information Technology (IT) Technician II - Desktop Support Technician performs a variety of functions to support and maintain desktop computers, end user applications, and related technology on the County’s Local Area Network (LAN). This role involves maintaining computer software application procedures, staff technology training, and required documentation. The technician also performs various technical duties pertaining to the Sheriff’s Office and law enforcement in accordance with State Statutes, Federal laws, policies, and procedures. Key responsibilities include diagnosing and troubleshooting technical problems, analyzing, and prioritizing systems issues with the goal of supporting critical business activities.

Requirements

Knowledge of Microsoft (MS) Windows operating systems, Active Directory accounts, security, and group membership, MS Office, and MS Outlook.
Knowledge of New Technology File System (NTFS) file and share permissions.
Knowledge of local area network operations, security products for Antivirus clients, and web browsing.
Knowledge of Operating Systems image installation.
Ability to troubleshoot, diagnose, and resolve software and hardware problems related to Desktop / PC environment, including peripherals, both remotely and at user’s physical location.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality, sound judgement, and reliability of time and attendance.
Ability to exercise sound judgment in decision-making.
Ability to organize and prioritize work.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships.
Ability to accurately identify operational problems and solutions.
Ability to provide training for applicable software.
Ability to deliver excellent customer service.
Ability to maintain regular and timely work attendance; ability to work outside of business hours as required by request, coverage, or emergency.
Two (2) year associate’s degree in computer science or related field and one-year (1) year of experience; Or 4 years of experience supporting desktop PCs in a business type environment; Or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Valid Minnesota driver’s license with proof of insurance.

Nice To Haves

Prior helpdesk business environment experience and/or training.
Experience in a business environment with Microsoft Operating Systems and Microsoft Office, including Outlook.
Experience in a business environment with Microcomputer hardware repair and software installs, including upgrades.
Experience in a business environment with smartphones and tablets.
Experience in a business environment with computers on a Microsoft Windows Server network and domain.
CompTIA A+ Certified.
CompTIA Network+ Certified.

Responsibilities

Setup, support, and maintenance of technology including desktop and laptop/mobile computers, peripherals, tablets, phones, and other hand-held devices.
Work with staff and application vendors to implement and maintain applications.
Implement security configurations on end user technology devices.
Maintain Helpdesk support for resolution of technology issues, installation, and repair. Prioritize support in a timely manner; provide prompt resolution of technology issues to ensure services can be maintained.
Maintain an accurate asset inventory for technology equipment and software.
Maintain accurate documentation of procedures for installing and configuring county applications and operating systems.
Provide recommendations and updates regarding technology performance, enhancements, and improvements.
Assist in the evaluation, planning and implementation of new technologies.
Maintain System Center Configuration Management (SCCM) and clients on the PCs.
Perform content updates to the County website.
Coordinate and conduct staff training related to significant changes in technology practices or utilization.
Coordinate and organize multiple agency efforts during technology enhancements, upgrades, and implementations.
Setup customized/specialized software and technology including for the Sheriff’s Office.
Write queries to extract specialized reports from Sheriff’s office customized applications.
Participate in relevant committee and organization assignments as requested.
Assist as needed in the areas of overall IT projects and end user support.
Perform job related duties as assigned.