IT Hardware Technician II

HomeTrust Bank•Asheville, NC

13h•Hybrid

About The Position

Under minimal direction, the IT Hardware Technician II coordinates, supports, and addresses the daily operational management of the Bank's IT assets. This role involves managing inventory lifecycles, developing and maintaining hardware standards and disk images, performing preventative hardware maintenance and routine field service work within the branch network. The technician will independently research, validate, and resolve defects and outages reported by end users, escalating issues when necessary. They are also responsible for developing and maintaining documentation, ensuring timely completion of deliverables, meeting service level agreements, and acting as an escalation point for and assisting in training IT Hardware Technician I. The position requires adherence to corporate policies, regulations, and mandatory compliance training, including those related to BSA, AML, CIP, and OFAC.

Requirements

Associates degree or higher in a related field or equivalent combination of education and experience
CompTIA A+ certification or equivalent experience
4+ years related experience.
Strong problem-solving and analytical skills.
Clear, accurate, and concise verbal and written communication skills.
Strong organization and time management skills.
Ability to manage projects and direct others in completion of activities/tasks.
Ability to quickly and independently learn new technologies and programs.
Ability to understand and use Bank policies and procedures to ensure operational efficiency and regulatory compliance.
Ability to work with confidential information appropriately.
Ability to think and act within guidelines and limitations of Bank policy and assigned personal authority.
Proficient in Microsoft Office products.
Valid Driver’s License.

Nice To Haves

Bachelor’s degree in a related field
CompTIA Cloud+ and CompTIA Security+, and CompTIA Network+ certifications
Banking or Financial Services experience

Responsibilities

Coordinate, support, and manage inventory lifecycles including asset procurement, tracking, upgrades, end-of-life planning, and disposal.
Develop, document, and maintain hardware standards and ensure they are enforced bank-wide.
Develop and maintain standardized disk images with minimal assistance.
Coordinate, support, and perform preventative hardware maintenance without assistance.
Coordinate, support, and perform routine field service work within branch network as necessary and without assistance.
Independently research, validate, and resolve defects and outages reported by end users.
When required, escalate issues to the appropriately experienced IT member and/or external vendor.
Develop and maintain informational, procedural, and troubleshooting documentation to department standards.
Ensure timely completion of personal deliverables, meet service level agreements, and follow departmental procedures.
Act as an escalation point for an assist in training the IT Hardware Technician I.
Maintain confidentiality and security of sensitive information.
Adhere to all corporate policies and procedures, Federal and State regulations, and laws.
Complete all mandatory annual compliance training.
Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws.
Perform other duties and special projects as assigned.