IT Support Technician II

Atlantic Health System•Morristown, NJ

9h•Onsite

About The Position

This position is responsible for end user support of computer workstations and associated peripherals. It involves diagnosing and troubleshooting all organizational software, hardware, and mobile devices. Atlantic Health is a leading non-profit healthcare system headquartered in Morristown, New Jersey, with over 22,000 team members and 4,800 affiliated physicians. The system operates more than 400 sites of care, including eight award-winning medical centers and Atlantic Medical Group, which comprises 1,000 physicians and advanced practice providers. Atlantic Health has received numerous accolades, including being recognized by Fortune as one of the “100 Best Companies to Work For” for 17 years, and its medical centers have been named among the “World’s Best Hospitals” by Newsweek and top hospitals in New Jersey by U.S. News & World Report.

Requirements

Must be okay with the specified working hours: Wednesday to Friday 2:30pm to 11:30pm, Saturday 8am to 8pm.

Responsibilities

Manages multiple complex priorities and projects.
Provides configuration and or installations documenters to guide other technicians.
Provides timely resolution to all assigned calls and or tasks and escalates calls to the appropriate technical groups.
Acts as an ambassador of the department dealing with all customers in a professional manner.
Interacts with all ISS staff members to achieve successful implementation and maintenance of organizational hardware and software.
Provides timely status reports on Projects and or assignments.
Visits offsite locations and provide service to our customers.
Ensures Asset Management database is monitored, and discrepancies are remediated
Works with vendors as necessary to achieve successful implementation and maintenance of hospital hardware and software.
Performs other related duties as assigned.

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance