IT Technician II

MBX Biosciences•Burlington, MA

About The Position

MBX Biosciences, Inc. is seeking to hire an IT Technician II who provides Level 2 technical support for corporate office users, R&D laboratory environments, and remote employees within a biotech organization. This role focuses on hands-on user support, endpoint management, and day-to-day IT operations, while partnering closely with the Senior Director of IT for escalations, system design, security strategy, and compliance-related activities. The ideal candidate has strong technical fundamentals, excellent customer service skills, and the ability to work independently on defined tasks while leveraging senior IT leadership for higher-level decisions and complex issues.

Requirements

High school diploma or equivalent required; Associate or higher degree in computer science or a related field preferred.
2–4 years of IT support or helpdesk experience (Level 2 preferred)
Experience supporting Windows environments
Familiarity with Microsoft 365 and identity management
Basic understanding of networking concepts (DNS, VPN, TCP/IP)
Strong troubleshooting, organizational, and communication skills
Customer-focused mindset with attention to detail
Ability to lift and move IT equipment up to ~40 lbs
Comfortable working in office and lightweight lab environments
Occasional after-hours support with advance notice
You will be expected to travel periodically based on the needs of the business to the extent requested by the Company, including attendance at Together Weeks, Together Days, and functional meetings as requested by the Company.

Nice To Haves

Experience in biotech, life sciences, or regulated environments
Exposure to lab or scientific computing environments
Endpoint management experience (Intune, Jamf, SCCM)
Relevant certifications (CompTIA A+, Network+, Microsoft, Apple)

Responsibilities

Serve as primary responder for IT support requests across onsite and remote employees
Troubleshoot and resolve intermediate hardware, software, and connectivity issues, including: Windows 11 workstations Mobile devices and peripherals Printers, AV, and collaboration tools
Resolve issues independently within defined procedures; escalate complex or systemic issues to the Senior Director of IT
Provide clear communication and timely updates to users throughout issue resolution
Maintain helpdesk tickets, documentation, and knowledge base articles
Provide IT support for lab environments, including: Lab workstations and instrument-connected PCs Label printers, barcode scanners, and specialized peripherals
Assist with setup and teardown of lab equipment
Coordinate with lab vendors and internal teams under guidance from the Senior Director of IT
Follow documented procedures for any validated or regulated systems
Assist with the administration and support of: Microsoft 365 (Exchange, Teams, OneDrive, SharePoint) Active Directory / Entra ID (user and group management) Endpoint management tools - MS Intune
Perform user onboarding and offboarding tasks, including: Account provisioning Device setup and deployment Access changes per documented requests
Perform routine patching, updates, and endpoint checks as directed
Maintain inventory of hardware and software assets
Assist with licensing management and renewals
Support IT projects such as: New application rollouts Office or lab expansions Hardware refreshes
Collaborate closely with the Senior Director of IT on: Escalations and complex troubleshooting Security incidents or suspected risks Vendor coordination and system improvements
Reporting to the Senior Director of IT, you will also help to ensure consistency within MBX and will provide superior customer service to MBX employees.
Other responsibilities as assigned.