IT Technician II, Site Services Support

Huntsman Corporation•Akron, OH

2d•Onsite

About The Position

IT Technician II – Site Services Support Huntsman is seeking a IT Technician II – Site Services Support supporting the IT Division located in multiple sites. This position will report to the Team Lead, IT SD Solution Delivery. Job Scope Provides technical services and support for business systems and applications. Supports site functions, roles, and initiatives, as assigned. Assists in the formulation of procedures and best practices for users of applications. Responsible for incident and request management using ITSM tools. In summary, as the IT Technician II, you will: Provides technical services and support for business systems and applications Support site functions, roles, and initiatives, as assigned Assists in the formulation of procedures and best practices for users of applications (5% time) Responsible for incident and request management using ITSM tools (5% time) Duties/tasks are standardized. Resolves routine questions/problems, and refers more complex issues to higher levels Works under direct supervision and follows established procedures and written instructions to accomplish assigned tasks Respect for confidentiality is a must Essential functions require presence in the workplace on a regular basis and an ability to work extra hours if needed Work collaboratively with team members with different backgrounds and perspectives Assists other employees in accomplishments of Huntsman company goals Follows instructions and performs other duties as may be assigned by supervisor Participates in Environmental, Health, & Safety initiatives and completes company-required training programs

Requirements

High school diploma or equivalent
3+ years of related work experience in Information Technology, Business Administration, or Technology Management
At least one of the following industry-standard certifications: Security+, CCNA, Network+, MCSE, or other relevant industry standard certificate
Must have a level of proficiency with Internet, Email, and Microsoft programs
Competent in written and spoken English; any other languages are an extra
Be able to operate in a rapidly changing, very complex technical environment
Promotes and supports standardization and continuous improvement
Demonstrated customer focus, empathy, and structured thinking required
Maintain up-to-date knowledge of Huntsman’s policy/compliance framework, business processes, reporting procedures, and existing and planned information systems and services for the site(s) in which they operate
Ability to work under pressure
Ability to work on own initiative, and as part of a team
Keep up to date with technological advances

Nice To Haves

Relevant certifications preferred
Foundational knowledge in some or all of the following areas: Application Analysis, Debugging, Functional Analysis, Programming, Software Design, Software Testing, Software Documentation, Programming Language, Software Requirements Specification, Integrated Development Environment (IDE), Software Bug Tracking Software

Responsibilities

Provides technical services and support for business systems and applications
Support site functions, roles, and initiatives, as assigned
Assists in the formulation of procedures and best practices for users of applications
Responsible for incident and request management using ITSM tools
Resolves routine questions/problems, and refers more complex issues to higher levels
Works under direct supervision and follows established procedures and written instructions to accomplish assigned tasks
Respect for confidentiality is a must
Essential functions require presence in the workplace on a regular basis and an ability to work extra hours if needed
Work collaboratively with team members with different backgrounds and perspectives
Assists other employees in accomplishments of Huntsman company goals
Follows instructions and performs other duties as may be assigned by supervisor
Participates in Environmental, Health, & Safety initiatives and completes company-required training programs