IT Support Technician II

Rhoads Industries, Inc.•Philadelphia, PA

2d•Onsite

About The Position

Rhoads Industries is seeking an IT Support Technician II to join their dynamic, fast-paced, and growing team. This role provides advanced technical support to end-users across the organization, ensuring the reliable operation of hardware, software, and IT systems. The IT Support Technician II is responsible for troubleshooting technical issues, supporting IT infrastructure, managing user accounts and devices, and assisting with technology implementations and onboarding activities. The ideal candidate possesses strong technical knowledge, excellent customer service skills, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Associate’s degree in Information Technology, Computer Science, or related field; equivalent experience and certifications may be considered.
US Citizenship required.
Minimum of 3 years of IT support experience in an environment supporting 200+ users.
Strong knowledge of Windows and Mac operating systems, Microsoft 365 applications, and common business software.
Experience with Active Directory, Group Policy, Exchange, and Microsoft cloud technologies.
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking.
Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware.
Experience imaging and deploying devices in a networked environment.
Understanding of cybersecurity best practices, including password security and multi-factor authentication.
Strong communication, customer service, organizational, and problem-solving skills.
Ability to work independently and manage multiple priorities effectively.
Ability to pass background screening.
OSHA 10 certification required upon hire (current certification preferred).

Nice To Haves

Microsoft certification (any).
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred.
Experience with SharePoint Online, Microsoft Teams, OneDrive, and MDM platforms preferred.
Familiarity with iOS devices, cloud systems, and basic programming concept preferred.
Advanced cybersecurity knowledge and experience with wireless networking technologies preferred.

Responsibilities

Provide Tier II/III support for hardware, software, network, and peripheral issues.
Troubleshoot and resolve technical problems using established diagnostic and research methods.
Document and track support requests through the IT ticketing system, ensuring timely resolution and communication.
Install, configure, maintain, and deploy computer systems, software, updates, and peripherals.
Build and maintain Windows workstation images for device deployments.
Support end-user helpdesk requests in person, by phone, and via email, including scheduled after-hours support as needed.
Create and manage user accounts, groups, and permissions within Active Directory, Azure AD, and Microsoft 365.
Administer Exchange email accounts, Duo MFA profiles, Adobe accounts, and mobile device management (MDM) enrollment.
Coordinate technology onboarding and user training for new employees.
Ensure devices and accounts comply with company security standards and regulatory requirements.
Assist with deployment and maintenance of IT infrastructure, including servers, networks, storage systems, and wireless technologies.
Support management of Active Directory Organizational Units (OUs), Group Policy Objects (GPOs), and SharePoint Online.
Assist with cloud application administration and systems development initiatives.
Prepare, deploy, track, and inventory desktops, laptops, mobile devices, and tablets.
Develop and maintain technical documentation, procedures, and user guides.
Perform additional duties as assigned.