IT Support Technician II

Univest Financial Corporation•Souderton, PA

3d•Hybrid

About The Position

As an IT Support Technician II at Univest, you’ll work in a hybrid role based in Souderton and be the go-to resource that keeps our teams connected, productive, and secure. You’ll deliver hands-on, customer-first support, troubleshoot everything from desktop and application issues to phones and networking, and help improve our end-user experience as you grow your technical skills.

Requirements

Bachelor's degree in IT-related field.
3 years IT-related work experience.
Experience assisting Networking, Windows 11 operating systems, and corporate computing hardware.
Strong diagnostics and troubleshooting skills.
Ability to work in a team-oriented, fast-paced, and demanding environment but also able to work with a low amount of supervision.
Must possess a customer-first mentality.
Have a passion for technology and a desire to grow technical skills.
Experience assisting MS Office suite and standard desktop applications.
Excellent written and communication skills.

Nice To Haves

Experience in the financial services industry is desired but not necessary.

Responsibilities

React to help desk calls via phone, ticketing system, e-mail and in person.
Provide professional customer service across all Univest locations and diverse business units.
Troubleshoot basic and complex desktop, application, phone, and networking issues.
Accurately prioritize each incident and assign to the proper IT support group.
Work in conjunction with IT Tier 2 assistance to resolve issues.
Contribute positively to enhance and improve call handling and ticket resolution including creating end-user training materials and knowledge base articles.
Move and configure PC hardware and software.
Required to be on-site 3 days per week and to travel to other Univest locations as required.
Work flexible hours as needed. This includes working from home using a personal non-cellular internet link.
Required to be part of the on-call, off-hours, rotation team.
Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.
Perform other duties as assigned.

Benefits

Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
Paid Time Off (PTO): 15 days annually (prorated your first year)
Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
Holiday Time Off: 11 paid holidays
company paid life insurance
supplemental insurances
Tuition reimbursement
Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
Discounts: on loan products
Professional development trainings