IT Support Technician II - IT Store Support
Nebraska Furniture Mart•Cedar Park, TX
•Onsite
About The Position
As NFM’s I.T. Support Technician II you will deliver excellent customer service to our retail store-level and home office staff and mentor I.T. Support Technician I staff while providing technical support for all hardware, software and applications problems. Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.
Requirements
- Associate’s degree in Information Systems or PC/computer diagnosis and repair or equivalent experience
- 2 years’ experience with communications devices and computer related hardware; installation, diagnosis and repair
- Working toward Comp TIA A+ Certification
- Basic understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignments
- Pre-employment screening includes, but isn’t limited to, criminal background check
Nice To Haves
- Net+ Certification is preferred
- ServiceNow experience preferred
- Knowledge or experience in administering Citrix XenDesktop/XenApp, IGEL Thin Clients preferred
- Experience in supporting Windows and Apple products in an enterprise is a plus
Responsibilities
- Support staff with installation, move, configuration and ongoing usability of POS/Desktop/Telephone devices, peripheral equipment, software and applications
- Determine why equipment is not working by analyzing the situation and performing repairs
- Provide preventive maintenance as necessary for appropriate hardware and update service tickets with steps performed
- Share status of open issues with Manager, Solution Center and staff
- Move and install equipment within a mutually agreed upon time and assess to ensue it’s fully operational
Benefits
- Same day pay - access to your earned pay on-demand, when you need it the most
- Competitive pay - generous annual increases up to 7%
- Inclusive culture
- Health, dental, vision, life Insurance, short and long term disability
- Paid holidays (upon hire) and paid time off (after 90 days)
- Staff discount on merchandise
- Virtual and in-person career development opportunities at all levels
- Paid community volunteer opportunities
- Tuition Reimbursement
- 401(k) and company match after one year
- Berkshire Stock as an investment option
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
