IT Support Technician I - IT Store Support

Nebraska Furniture Mart • Cedar Park, TX

13h • Onsite

About The Position

NFM’s I.T. Support Technician I provides excellent customer service skills in assisting all Retail store-level and Home Office staff with technical support of all hardware, software and application problems. Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Requirements

• Associate’s degree in Information Systems or PC/computer diagnosis and repair or equivalent experience
• 0 - 2 years experience with communications devices and computer related hardware; installation, diagnosis and repair
• Basic understanding of operating systems of end-user devices and the relationship to application software and network connectivity with the ability to apply them for the completion of routine assignment
• Valid driver’s license and acceptable driving record
• Pre-employment screening includes, but isn’t limited to, drug screen and criminal background check

Responsibilities

• Support staff with installation, move, configuration and ongoing usability of POS/Desktop/Telephone devices, peripheral equipment, software and applications
• Determine why equipment is not working by analyzing the situation and performing repairs
• Provide preventive maintenance as necessary for appropriate hardware and update service tickets with steps performed
• Share status of open issues with Manager, Solution Center and staff
• Determines why equipment is not working by analyzing the situation and physically examining the equipment and performs all repairs

Benefits

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• 401(k) and company match after one year
• Berkshire Stock as an investment option

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree