IT Support I

Superior Construction•Portage, IN

4d•Onsite

About The Position

The Tier 1 Support Technician serves as the first point of contact for IT support across the organization. This role is responsible for providing timely, professional, and practical technical assistance to end users while troubleshooting common hardware, software, connectivity, access, and system-related issues.

Requirements

High school diploma required.
1–2 years of IT support, help desk, desktop support, or related technical support experience.
Basic understanding of Windows operating systems, Microsoft 365, networking, printers, mobile devices, and common business applications.
Must possess or be able to obtain a valid and appropriate state driver’s license prior to employment.

Nice To Haves

CompTIA A+ certification or equivalent technical knowledge preferred.
Construction industry experience preferred
Experience using an IT ticketing system preferred
Takes full ownership of assigned projects and can work independently

Responsibilities

Provide user support by responding to user requests or issues utilizing an IT ticketing system
Provide basic support and troubleshooting, such as password resets, printer configuration, break/fix, ticket routing, and escalating to Level 2 and 3 support.
Assists in the IT onboarding process of new employees
Assists in the IT termination process of employees
Communicate clearly and professionally with end users.
Maintain software and hardware inventory utilizing an asset management system
Assist other members of the IT department with IT support or project-related tasks
Installs and maintain PC operating systems and business-related software
Installing and test software upgrades or patches to business-related software
Report and escalate any IT requests or issues where additional assistance is required for resolution
Provide individual or group instruction, as needed, to the use of equipment or software