IT Support Specialist I

NORTHERN ILLINOIS FOOD BANK•Geneva, IL

15h•Onsite

About The Position

The Northern Illinois Food Bank is seeking a motivated individual to join our team as an IT Support Specialist I. This in-person role serves as the first point of contact for technical support, resolving routine hardware, software, and connectivity issues while ensuring timely helpdesk ticket resolution. The IT Support Specialist I supports the setup and maintenance of desktops, laptops, and user accounts, helping ensure smooth and reliable daily technology use across the organization in support of our mission. This Full-Time position is based out of our West Suburban Center (Geneva) location.

Requirements

Associate degree or IT certifications (A+, Network+)
1–2 years experience in desktop/helpdesk support
Knowledge of Windows OS, Office 365, ticketing systems
Strong customer service and communication skills
Familiarity with remote support tools (e.g., Remote Help, Remote Desktop)
Experience with basic Active Directory tasks (password resets, permissions)

Responsibilities

Serve as the first point of contact for helpdesk requests via phone, email, or ticketing system
Troubleshoot and resolve basic hardware, software, and connectivity issues
Provide support for Microsoft 365 applications and user accounts
Escalate complex issues to Tier 2 or IT Manager as needed
Track, update, and close support tickets within SLA timelines
Document resolutions and contribute to knowledge base articles
Set up and configure desktops, laptops, and peripherals
Perform other related duties and/or responsibilities as assigned or required.