IT Support Specialist I

North Park University•Chicago, IL

9d•Onsite

About The Position

The IT Support Specialist provides Tier 1 support for all campus technology systems and platforms including deployment, maintenance, troubleshooting, and repair of campus computers, phones, AV room equipment and related software and systems. This may also include basic network troubleshooting and repair as it relates to these areas.

Requirements

Bachelor’s Degree preferred
Proficient with current Microsoft Windows operating systems and Microsoft Office applications
Experience with current Mac OS operating systems
Experience with a variety of desktop software applications
Developed troubleshooting skills and ability to analyze new issues
Ability to prioritize and keep track of multiple open issues while following them through to resolution in a timely manner
Ability and interest in learning new things “on the job” without formal training
Personal commitment to North Park’s mission of Christian higher education

Nice To Haves

Experience with network configuration and troubleshooting
Experience with Microsoft Teams and OneDrive
Experience with AV equipment

Responsibilities

Create and respond to IT Service Desk support tickets
Provide walk-in and telephone technical support as needed
Provide Tier 1 support for all campus technology systems and platforms
Install, maintain, and troubleshoot campus computers, computer software, phones, printers, networking, and related software and systems
Assist students, faculty, and staff with basic connection and operation of computer equipment and software.
Troubleshoot and resolve issues with AV room equipment
Help manage and work alongside student technicians as needed
Document work in a thorough and coherent manner
Clear verbal and written skills to communicate with technical and non-technical personnel regarding technology usage and issues.
Maintain and increase knowledge in subject areas through online resources, vendor tech support, and training opportunities when available.