IT Technician II (Network)

Del-Co Water Company•Delaware, OH

1d•Onsite

About The Position

Del-Co Water is seeking an IT Technician II with a focus on networking to join our team. This role is responsible for supporting and maintaining the organization's network infrastructure, ensuring smooth operations, and assisting users with network-related issues. The position offers a supportive environment with opportunities for professional growth and a comprehensive benefits package.

Requirements

High school diploma or GED.
3 years of experience in providing user service in a technological environment.
2 years of experience supporting network infrastructure.
Working knowledge of network fundamentals.
Strong written and oral communication abilities.
Ability to explain difficult concepts to employees with varying knowledge of technology.
Must be able to perform manual labor and work in adverse weather conditions.
Valid driver license with an acceptable driving record.

Nice To Haves

An associate degree or bachelor’s degree in information technology, networking, or related field is preferred.
Familiarity with network monitoring and troubleshooting tools is preferred.
Basic understanding of network security principles is preferred.

Responsibilities

Set up and configure network hardware, such as routers, switches, and firewalls.
Ensure the smooth operation of networks, including performing routine maintenance and updates.
Diagnose and resolve network problems to minimize downtime.
Assist individuals and departments with network-related issues and provide guidance on new systems or updates.
Administer and maintain user accounts, permissions, and access rights across network systems.
Track network performance to identify potential issues.
Help implement and maintain network security measures.
Create and maintain records of network configurations, issues, and solutions.
Reports data communications problems, anticipated downtime, and resolution to leadership and other stakeholders as required.
Support and assist with SCADA-related network infrastructure.
Maintains knowledge of trends, developments, and new technology in data communications.
Other duties as assigned.