IT Technician II (Network)

Del-Co Water Company Inc•Liberty Township, OH

2d•Onsite

About The Position

Del-Co Water is committed to providing a vital resource to the communities we serve. Recognized as a Top Workplace award winner, employees can enjoy competitive compensation and comprehensive benefits, encompassing health, dental, vision, life, and disability insurance. Employees also benefit from a generous annual employer-funded retirement contribution, along with 401(k) and Roth savings options, paid time off, and educational reimbursement opportunities. Del-Co Water offers a supportive environment focused on professional growth and overall well-being.

Requirements

High school diploma or GED.
3 years of experience in providing user service in a technological environment.
2 years of experience supporting network infrastructure.
Working knowledge of network fundamentals.
Strong written and oral communication abilities.
Ability to explain difficult concepts to employees with varying knowledge of technology.
Must be able to perform manual labor and work in adverse weather conditions.
Valid driver license with an acceptable driving record.

Nice To Haves

An associate degree or bachelor’s degree in information technology, networking, or related field is preferred.
Familiarity with network monitoring and troubleshooting tools is preferred.
Basic understanding of network security principles is preferred.

Responsibilities

Responsible for supporting and maintaining Del-Co’s network infrastructure.
Works across the organization to install and configure network equipment, troubleshoot issues, and support security, access and documentation.
Assists with SCADA-related network issues as needed.
Set up and configure network hardware, such as routers, switches, and firewalls.
Ensure the smooth operation of networks, including performing routine maintenance and updates.
Diagnose and resolve network problems to minimize downtime.
Assist individuals and departments with network-related issues and provide guidance on new systems or updates.
Administer and maintain user accounts, permissions, and access rights across network systems.
Track network performance to identify potential issues.
Help implement and maintain network security measures.
Create and maintain records of network configurations, issues, and solutions.
Reports data communications problems, anticipated downtime, and resolution to leadership and other stakeholders as required.
Support and assist with SCADA-related network infrastructure.
Maintains knowledge of trends, developments, and new technology in data communications.
Other duties as assigned.