IT Technician I

Perkins&Will•Denver, CO

13d•$55,900 - $71,400•Hybrid

About The Position

This role involves providing IT maintenance and support for a studio, resolving helpdesk issues, and working closely with studio/regional Operations Directors and the Managing Directors group. The ideal candidate will be proactive, able to work independently and collaboratively, and possess strong organizational, attention to detail, and time management skills. A hands-on approach and the ability to adapt quickly are essential. The technician will offer technical support and troubleshooting assistance to clients via various communication channels, diagnose and resolve hardware, software, and network issues efficiently, and manage service requests. Clear and professional communication with clients, escalation of complex issues, and contribution to a knowledge base are key responsibilities. The role also includes assisting with IT asset management, conducting training sessions, and staying updated on emerging technologies.

Requirements

0+ Years of experience
Excellent customer service skills
Analytical skills
Excellent verbal and non-verbal skills
Communicating with large and small groups
Training and new employee orientation
Basic proficiency in using and basic proficiency in administering: Windows desktop operating systems
Basic proficiency in using and basic proficiency in administering: Mac OSx systems
Basic proficiency in using and basic proficiency in administering: iOS devices
Basic proficiency in using and basic proficiency in administering: Microsoft Teams
Basic proficiency in using and basic proficiency in administering: PC and Laptop Hardware
Basic proficiency in using and basic proficiency in administering: Ticketing systems
Basic proficiency in using and basic proficiency in administering: Audio Visual systems

Nice To Haves

An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.

Responsibilities

Resolving helpdesk issues and providing IT maintenance/support for a studio.
Close relationship with studio/regional Operations Director and Managing Directors group.
Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
Receive, prioritize, and manage service requests from internal clients.
Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
Contribute to the knowledge base and share best practices to enhance overall efficiency.
Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
Conduct training sessions and provide orientation as needed.
Stay updated on emerging technologies and trends to recommend innovative solutions.
Reports to the IT Services Manager and/or Director of IT Services.