IT Technician Associate
About The Position
Plateau GRP is a quickly expanding company that values employees’ skills, training, and ideas. The company offers a path for people interested in switching careers to Information Technology and aims to develop employees’ skills for new IT careers. Plateau strives to promote from within and foster a welcoming, respectful, and inclusive environment. The IT Technician Associate supports student onboarding and network access, provides technical support for student IT devices, and resolves hardware, software, and connectivity issues. The role documents and tracks faults and remediation in the approved ticketing system, monitors help desk tickets and phones during business hours, and issues equipment to student classes while training students in its proper use. The position also patches and updates machines and performs other duties as assigned.
Requirements
- Security+ certification.
- High school graduate.
- Active SECRET clearance.
- Willingness to learn and apply new skills.
- Good organizational skills.
- Customer service skills.
- Experience with patching and imaging systems.
- Windows 11 administrator experience.
- Ticketing system and metric experience.
- Ability to work well with others in a team environment.
- Experience with AUDS/Microsoft Intune.
Responsibilities
- Support student onboarding by validating student network access.
- Ensure students meet all requirements during processing to allow for network access.
- Provide direct, indirect, logical, and physical support for student IT devices, including hard drive replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware updates, and connectivity issues.
- Troubleshoot student devices when faults are encountered.
- Document faults and their remediation in the approved ticketing system.
- Continuously monitor the local ticketing system during hours of operation and complete and close tickets in the system.
- Monitor help desk phones during business hours and submit tickets on callers’ behalf.
- Issue IT equipment to student classes and train students on proper usage.
- Patch machines and keep them updated with the most current patches.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
