IT Technician 6

State of Nevada•Las Vegas, NV

8h•Onsite

About The Position

The Governor’s Technology Office (GTO) is looking for an experienced IT Technician 6. This position is within the Client Services Division located in Las Vegas. The ideal incumbent will have demonstrable technical abilities with Windows OS, computer hardware and providing excellent customer service. The position’s primary responsibilities include installing, configuring, deploying, monitoring, troubleshooting, and maintaining computers, mobile devices, peripherals, access points and servicing video conference devices throughout the State of Nevada. This position provides end user support and may deal with key stakeholders so communicating clearly and effectively while providing customer support in a timely and professional manner is essential. Travel is likely required when remote control tools or phone calls cannot solve the problem.

Requirements

Graduation from high school or equivalent education and three years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of experience as an IT Technician V in Nevada State service; OR an equivalent combination of education and experience.
Demonstrable technical abilities with Windows OS.
Demonstrable technical abilities with computer hardware.
Working knowledge of workstation operating systems and hardware.
Working knowledge of local area network operating systems.
Working knowledge of installation, maintenance, and configuration of LAN-based workstation applications.
Working knowledge of LAN-based services such as security, user rights, and electronic mail.
Working knowledge of one or more network operating system's commands, administration and utilities including recovery and backup.
Working knowledge of LAN protocols with regard to workstation installation and configuration.
Working knowledge of basic LAN wiring.
General knowledge of LAN architecture.
Ability to troubleshoot hardware, software, and communications issues on a LAN.
Ability to understand IP addressing schemes and subnet configurations.
Ability to work independently and as part of a team.
Ability to provide work direction to lower level staff.

Nice To Haves

Providing excellent customer service.

Responsibilities

Install, configure, deploy, monitor, troubleshoot, and maintain computers, mobile devices, peripherals, access points, and video conference devices.
Provide end-user support and deal with key stakeholders.
Communicate clearly and effectively while providing customer support in a timely and professional manner.
Participate in the development and revision of policies and procedures related to a functional area.
Review policies and procedures for changes applicable to IT.
Maintain operations, tasks, security, and/or functional area logs.
Review instructions from other IT staff and correct or return for revisions as necessary.
Install and repair workstation hardware and software on a LAN.
Troubleshoot hardware and software problems both on-site and at remote locations.
Consult with management to determine automation requirements.
Test hardware and evaluate software licensing options, and make recommendations in relation to identified needs.
Assist in planning and installing network infrastructure.
Conduct routine analysis of network hardware and software.
Provide for data security and recovery as required.
Resolve issues involving physical and logical connectivity for multiple, geographically dispersed locations.
Assist end users with difficult application and data access issues.
Ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications.
Ensure compliance with agency security requirements regarding system intrusion/prevention/detection and data encryption.