IT Technician 6

State of Nevada • Carson City, NV

12h • Onsite

About The Position

The Nevada Department of Transportation, Information Technology Division, is hiring for an IT Technician 6 in Carson City, NV. This position includes complex troubleshooting and support for all NDOT computing devices and peripherals in both physical and remote (VPN) environments, performing application support such as installing, upgrading, and resolving issues in Office 365 and more than 600 transportation specific applications, preparing and deploying endpoints, monitoring and maintaining NDOT computing environment security, completing work orders within established time frames, assisting with asset management of computers, peripheral devices, and printers, prioritizing and resolving customer issues, and utilizing technologies such as Intune, Azure, and PowerShell. Incumbents are expected to possess knowledge and proficiency sufficient for advanced level work and may provide direction and training to others. Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.

Requirements

• Graduation from high school or equivalent education and three years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of experience as an IT Technician V in Nevada State service; OR an equivalent combination of education and experience as described above.
• Working knowledge of: workstation operating systems and hardware; local area network operating systems; installation, maintenance, and configuration of LAN-based workstation applications; LAN-based services such as security, user rights, and electronic mail; one or more network operating system's commands, administration and utilities including recovery and backup; LAN protocols with regard to workstation installation and configuration; and basic LAN wiring.
• Ability to: troubleshoot hardware, software, and communications issues on a LAN; understand IP addressing schemes and subnet configurations; work independently and as part of a team; provide work direction to lower level staff.

Nice To Haves

• Knowledge and proficiency sufficient for advanced level work.
• Utilize technologies such as Intune, Azure, and PowerShell.

Responsibilities

• Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.
• Install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware and evaluate software licensing options, and make recommendations in relation to identified needs.
• Assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required.
• Resolve issues involving physical and logical connectivity for multiple, geographically dispersed locations including a large number of end users often requiring assistance with difficult application and data access issues, or resolving issues at varying difficulty where the cost and effect of system failure is elevated.
• Ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications.
• Ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption.
• Provide direction and training to others.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED