IT Technical Support Technician

Peraton•Irvine, CA

1d•$51,000 - $82,000•Onsite

About The Position

Peraton is seeking an experienced IT Technical Support Technician to join their team to support the City of Irvine & Police Department with day-to-day operations. This position is 100% on-site and based in Irvine, California. The role requires availability Monday through Friday for 8-hour workdays, with rotating shifts and flexibility being essential. The technician will provide expert and second-tier technical support and analysis, offer technical advice on installations and configurations, and test, train, and field support to customers. Responsibilities include resolving technical problems, troubleshooting products, modifying products to customer requirements, maintaining trouble logs, instructing users on computer use, investigating user needs, and recommending software and hardware purchases. The role also involves performing basic PC and PBX support, providing customer training, partnering with developers to reduce recurring incidents, and answering questions about systems and services. Travel is frequent, and work is generally performed at the customer site.

Requirements

High School Diploma and 3 years of experience
U.S. citizenship or Green Card holder is required.
Candidates must be able to successfully pass a City of Irvine Live Scan background check and complete and pass a polygraph examination.
Excellent customer service skills with a demonstrated ability to communicate effectively with end users.
Experience providing technical support and performing technical analysis.
Strong front-line troubleshooting skills with basic to intermediate knowledge of networking concepts such as TCP/IP, VPN, DNS, and DHCP.
Hands-on experience installing, configuring, adapting, and enhancing technical products, software, and systems.
Proficiency in common software and hardware technologies used in enterprise environments.
Ability to work efficiently under pressure and meet strict deadlines in a fast-paced setting.
Experience supporting conferencing platforms including Zoom and Microsoft Teams.
Proficient in supporting Microsoft technologies such as Active Directory, Azure AD, Intune, and Microsoft 365 applications.
Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms.
Must be able to lift, carry, push, and move IT equipment weighing up to 50 pounds unassisted, including servers, UPS units, network switches, desktop systems, monitors, and related hardware.
Ability to stand, walk, bend, stoop, kneel, crouch, and work in confined spaces for extended periods while installing, troubleshooting, and maintaining IT equipment.
Ability to climb ladders and work above or below desk level to install and trace network cabling, perform equipment installations, and access telecommunications and server room infrastructure.
Must possess the manual dexterity and fine motor skills necessary to work with server components, network equipment, patch panels, cabling, and other technical hardware in confined spaces and varying lighting conditions.
Ability to safely operate material handling equipment, including hand trucks and pallet jacks, for the transportation and movement of IT equipment and inventory.
Must be able to work in office, warehouse, data center, telecommunications closet, and field environments while adhering to all applicable safety requirements.
This role requires the ability to regularly handle, deploy, relocate, and decommission enterprise IT equipment as part of daily operational responsibilities.

Nice To Haves

ITIL v4 certification (preferred, not required)
Experience supporting a public entity, large non-profit, or large corporation (highly preferred)
Experience working directly with C-level executives is a strong plus

Responsibilities

Provides expert and second tier technical support and analysis to field engineers and technicians.
Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
Maintains trouble logs, instructs users in the use of computers.
Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.
Performs basic PC, PBX support.
Provides training to customers.
Partners with developers and engineers to reduce reoccurring incidents.
Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
Support asset management and e-waste activities, including equipment decommissioning, inventory audits, hardware packaging, pallet organization, hard drive removal, and preparation of retired equipment for secure disposal or recycling.
Maintain organized storage, inventory, and equipment staging areas to support operational efficiency and asset accountability.