IT Technical Support Specialist

Leidos

2d•$59,150 - $106,925•Onsite

About The Position

Leidos is seeking an experienced Systems Administrator to join our Checkpoint Maintenance contract team supporting the TSA. You will be part of a front-line technical team involved in troubleshooting and resolving hardware, software, networking and system issues. Your role will include monitoring system health and responding to alerts through resolution or escalation of issues. You will also provide end-user IT support in provisioning, configuring, troubleshooting and maintaining laptops, tablets and other mobile devices following approved documented processes and procedures. The position is full time daily operation and will require occasional after-hours and weekend on-call support.

Requirements

Bachelor’s degree in IT, Computer Science, or related field and 2+ years of systems administration experience. (or equivalent professional experience in lieu of degree)
Experience with user and access administration (IPA, LDAP, Active Directory, or similar).
Working knowledge of networking fundamentals (TCP/IP, DNS, routing, firewalls).
Experience with provisioning, imaging and configuring laptops and mobile devices
Experience with remote troubleshooting and telephone customer support
Ability to work autonomously with minimal oversight as well as in conjunction with multiple personnel in the fulfillment of the individual employee’s functions.
Ability to obtain and maintain Public Trust Suitability granted through the TSA - (To be eligible for Public Trust Security Clearance, one must be either a U.S. Citizen OR a U.S. Permanent Resident/Green Card holder who has resided in the U.S.A for the past 3 years.)

Nice To Haves

CompTIA A+ Certification
Microsoft IT Support Professional Certification, Windows 11 certification, or equivalent
Experience with monitoring or logging tools
Active Public Trust with TSA

Responsibilities

Installation and maintenance of the software and hardware, to include but not limited to account management, user privileges, local group policy, local software testing, restoration operations, contingency planning, and local backups.
Monitor system health, logs, and alerts; perform initial triage and escalate issues when they exceed defined scope.
Provision, configure, and maintain workstations, laptops and mobile devices under documented standards.
Administer user accounts, permissions, and file systems in accordance with approved access controls and security policies.
Maintain accurate system documentation, asset records, and inventories using the Maximo ticketing system.
Ensuring updates and patches are completed and locally downloaded.
Provide timely remote User support to resolve technical problems, including diagnosing hardware and software issues, network connectivity issues, password resets and account management.
Participate in on-call or after-hours support rotations as required.