Web Development)

Addiction Pet Foods

17d

About The Position

Addiction Foods is hiring a hands-on IT Technical Support Specialist to resolve everyday IT issues, support cloud-based systems, and build practical digital solutions. The role combines user support with workflow automation, AI tools, and web development to help teams work more efficiently. The specialist provides remote technical support, manages cloud platforms and user access, develops internal digital tools and automations, and helps employees use systems effectively. They also test and maintain solutions, document technical work, coordinate with vendors when needed, and protect company information through secure access controls and appropriate data-handling practices.

Requirements

A relevant qualification in IT, Computer Science, or a related field, or equivalent practical experience.
Proven experience in IT technical support within a cloud-based environment.
Hands-on knowledge of Microsoft 365 administration, user access, and troubleshooting.
Practical experience building workflow automations and using AI tools.
Web development experience with HTML, CSS, JavaScript, and a modern framework.
Familiarity with APIs, databases, authentication, and application deployment.
Strong troubleshooting skills and the ability to explain technical issues clearly.
Ability to work independently, prioritize requests, and follow issues through to resolution.
Strong English communication skills.

Nice To Haves

Experience with Microsoft Entra ID, Intune, Power Automate, or Power Apps.
Experience with Python, PowerShell, React, or Node.js.
Familiarity with Azure, cloud hosting, and Git.
Experience supporting users across multiple countries and time zones.
A portfolio of working websites, internal tools, or automation projects.

Responsibilities

Provide remote technical support for laptops, software, connectivity, and user access.
Support cloud-based platforms, including Microsoft 365, Teams, SharePoint, and OneDrive.
Manage user accounts, permissions, and access for onboarding and offboarding.
Troubleshoot application issues and coordinate with vendors when needed.
Build and maintain internal websites, web applications, and business tools.
Develop workflow automations using APIs, scripts, and low-code platforms.
Apply AI tools to reduce repetitive work and improve business processes.
Test solutions, resolve bugs, and maintain clear technical documentation.
Protect company information through secure access controls and sound data-handling practices.
Guide employees on using systems and digital tools effectively.