IT Technical Support Analyst 3 (JOB FAIR)

State of Louisiana • New Orleans, LA

16h

About The Position

The IT Technical Support Analyst will serve as the End User/Network Support Analyst for the Southeast LA Flood Protection Authority - East and the agencies within its jurisdiction (Orleans Levee District, East Jefferson Levee District, and Lake Borgne Basin Levee District). The support analyst must possess sound judgment when resolving system, hardware and software problems faced by the clients. The understanding of Service Level Agreements (SLA's) are essential to this position. As a Network Support Analyst this role must maintain, resolve, and supervise the use of local-area-networks (LAN's) and wide-area-networks (WAN's). In addition, this position must monitor the day-to-day operations of the SLFPA-E computer network. The incumbent must also interact with clients and team members to develop and deploy new security strategies to make sure that all systems and data are secure.

Requirements

• Five years of experience in information technology
• Six years of full-time work experience in any field plus three years of experience in information technology
• An associate's degree in information technology plus three years of experience in information technology
• A bachelor’s degree plus three years of experience in information technology
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology
• A master’s degree plus two years of experience in information technology
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
• Understanding of Service Level Agreements (SLA's)
• Hands-on working experience with routers, firewalls, switches, VPN devices, wireless and other networking technologies, including TCP/IP, DNS & DHCP
• Advanced understanding of Desktop and Server operating systems (Microsoft Windows 10,11, Linux, MS Server 2016 through 2022)

Nice To Haves

• Endpoint protections
• Data leak prevention
• System configurations
• Processes
• Account utilization

Responsibilities

• Support the organization with desktop related aspects like laptops, PCs, printers, scanners, and related peripherals.
• Form the front line of assistance for customers encountering problems or defects with products and programs.
• Provide assistance to system users by responding to client queries, solving technical problems and retaining an organizational network, software and computer peripherals.
• Validate agency’s environment controls to ensure systems are operating securely and data is protected from both internal and external attacks.
• Install and configure surveillance system components such as cameras, servers, prepare network switches, storage devices, wireless devices, equipment racks, cabinets, and environmental monitoring devices.
• Maintain, resolve, and supervise the use of local-area-networks (LAN's) and wide-area-networks (WAN's).
• Monitor the day-to-day operations of the SLFPA-E computer network.
• Interact with clients and team members to develop and deploy new security strategies to make sure that all systems and data are secure.
• Provide technical support for desktops, printers, peripherals, telephone systems, and cellular devices.

Benefits

• The salary offered will be determined based on qualifications and experience.
• Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree