IT Technical Specialist - SSO Information Technology - USA Health Shared Services

USA Health•Mobile, AL

About The Position

The IT Technical Specialist supports USA Health devices, networks, applications, security, and other equipment. The role works with the IT team on projects, installs application software, helps identify and resolve software and hardware problems, and provides training to end users. The specialist contributes to IT project planning by recommending technical solutions, process changes, and training needs, and works with IT vendors to ensure effective use of applications, products, and support. The position also maintains project documentation, tracks and routes issues, escalates unresolved problems, follows up with end users, and maintains knowledge of USA Health applications and devices. The specialist is expected to pursue educational opportunities related to Electronic Health Records, IT security, Microsoft products, and Dell products, complete mandatory department, educational, and hospital requirements, and adhere to Infection Control and Safety Standards. Regular and prompt attendance is required, along with the ability to work the defined schedule and overtime as required. Related duties may be assigned.

Requirements

Associate's Degree from an accredited institution with an Information Technology focus and one year of IT experience, or qualifying substitution.
Regular and prompt attendance.
Ability to work the defined schedule and overtime as required.

Nice To Haves

Knowledge of Electronic Health Records such as Cerner and Athena Health is preferred.
IT experience may substitute year for year for the required education.
A bachelor's degree may substitute for the required experience.
A comparable combination of education and experience may substitute for the stated requirements.

Responsibilities

Provide support for USA Health devices, networks, applications, security, and other equipment.
Work as a team member on IT projects.
Install application software.
Assist in identifying and resolving software and hardware problems and provide end-user training.
Participate in IT project planning by recommending technical solutions, process changes, and training needs.
Work with IT vendors to ensure effective use of applications, products, and support.
Maintain accurate and timely documentation to meet project reporting requirements.
Escalate unresolved issues to the next level of support or a supervisor.
Track, route, and redirect problems to the correct resources.
Follow up with end users to ensure issues or projects are resolved.
Maintain knowledge of USA Health applications and devices.
Seek educational opportunities in Electronic Health Records, IT Security, Microsoft products, and Dell products.
Complete all mandatory department, educational, and hospital requirements.
Adhere to current Infection Control and Safety Standards.
Maintain regular and prompt attendance.
Work the defined schedule and overtime as required.
Perform related duties as assigned.