IT Technical Documentation Intern (Hourly)

Madison, City of • Madison, WI

5d • Hybrid

About The Position

The IT Technical Documentation Intern supports the City's digital accessibility project by updating, improving, and maintaining Knowledge Base (KB) articles, as well as assisting with the intake, tracking, and coordination of PDF remediation tickets. The role blends technical writing, accessibility best practices, and operational support to help ensure digital content is usable by everyone.

Requirements

• Technical Writing Skills - Ability to write clear, concise, user-friendly documentation
• Attention to Detail - Strong ability to identify inconsistencies, formatting issues, and accessibility gaps
• Organizational Skills - Comfortable managing multiple tasks, tickets, and maintaining documentation libraries
• Communication Skills - Ability to work with subject matter experts (SMEs), engage with users, and translate technical concepts into plain language
• Basic Digital Accessibility Knowledge - Familiarity with digital accessibility principles like alt text, headings, accessible document structure and screen readers
• Familiarity with Digital accessibility principles like alt text, headings, accessible document structure and screen readers
• Familiarity with Core principles and best practices of technical writing
• Familiarity with Principles and practices of digital organization
• Familiarity with Presenting technical information to non-technical audiences
• Demonstrated ability to effectively work with multicultural communities.

Nice To Haves

• Experience with IT ticketing systems
• Familiarity with Web Content Accessibility Guidelines (WCAG) criteria
• Familiarity with PDF remediation
• Coursework in IT, technical communication, user experience (UX), accessibility or related fields.

Responsibilities

• Assist with managing incoming remediation requests via our IT Service Center, triaging tickets, validating requirements, and coordinating with internal teams and our vendor.
• Perform basic accessibility checks on PDFs, ensuring formatting, structure and metadata meet standards.
• Review, revise, and submit accessibility-related knowledge base articles, ensuring content is accurate, clear, and aligned with standards.
• Gather information from subject matter experts (SMEs), users, and software documentation and create new guidance where needed.
• Perform other related work as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed