It Technical Analyst

TEKsystems•Upper Mahantongo Township, PA

4d•$25 - $30•Onsite

About The Position

The IT Technical Analyst II role provides technical support for office and manufacturing environments, handling immediate support requests and implementing long-term projects with limited supervision. Responsibilities include managing service requests, troubleshooting complex issues, and participating in projects such as software rollouts and plant technology upgrades. The position involves configuring, deploying, and maintaining enterprise endpoint devices, supporting mobile programs, and recommending technology solutions to improve efficiency. Strong customer service, technical expertise across systems like Active Directory, SCCM, O365, and Windows 10, and the ability to work independently are essential. The role also requires collaboration with IT teams and plant management, adherence to company policies, and occasional travel, with shared on-call responsibilities for after-hours emergencies. This is a 100% on-site position. Home base will be at Klingerstown, PA office and will only travel quarterly to the central New Jersey location. Travel is 100% compensated (including milage). Shift will be 9hrs (1hr of lunch, 8hrs of work). Shift can be 7am-4pm or 8am-5pm. This position supports plants and farms. There is a BIO security process that they have to follow. It requires shower in and out, but Farm Manager need to approve the visit.

Requirements

Active Directory
PC troubleshooting
Windows Servers
Windows
SCCM
MDT
Office 365
Windows 10
Troubleshooting hardware
Problem management
Data management
Server support
Strong organizational and time management skills.
Ability to work across the organization to identify, troubleshoot, and resolve complex issues.
Experience with plant-related technology (e.g., label printers, handheld devices, lift computers/scanners).
Understanding of ITIL process framework.
Ability to lead small to medium initiatives and projects.
Strong sense of urgency and ownership in delivering service.
Two-year technical degree, related technical certifications, or equivalent work experience.
2+ years of experience in an IT support environment.
Familiarity with mobile device programs and Mobile Device Management (MDM).
Willingness to travel domestically (about 10%) and participate in shared on-call support for after-hours emergencies.

Nice To Haves

Prior experience in a manufacturing setting.

Responsibilities

Provides technical support for office and manufacturing environments.
Handles immediate support requests.
Implements long-term projects with limited supervision.
Manages service requests.
Troubleshoots complex issues.
Participates in projects such as software rollouts and plant technology upgrades.
Configures, deploys, and maintains enterprise endpoint devices.
Supports mobile programs.
Recommends technology solutions to improve efficiency.
Collaborates with IT teams and plant management.
Adheres to company policies.
Participates in shared on-call responsibilities for after-hours emergencies.