IT Technical Analyst 2

TOPS products•Naperville, IL

9d•Hybrid

About The Position

Join a team where technology directly impacts business success. This role is ideal for a self-driven problem solver who enjoys turning business challenges into scalable technology solutions in and across our Dynamics 365 Finance & Operations environment. TOPS Products is seeking an IT Technical Analyst 2 to help design, develop, support, and improve technology solutions that enable our manufacturing and distribution focused operations. This role combines technical analysis, solution development, reporting, integrations, EDI, and hands-on work in our Microsoft Dynamics 365 Finance & Operations ecosystem. The successful candidate will work closely with IT teammates, business users, and external partners to understand/troubleshoot issues, improve processes, support custom applications, and deliver practical solutions that create measurable business value.

Requirements

Familiarity with D365 Finance & Operations is required.
Experience with SQL, reporting tools, data analysis, dashboards, or business intelligence solutions.
Exposure to EDI, APIs, file-based integrations, middleware, or other system-to-system data exchange methods.
Ability to troubleshoot and support technical processes
Experience working with business users to gather requirements, test solutions, and support production systems.
Strong written and verbal communication skills, including documentation and user-facing support.

Nice To Haves

Experience supporting ERP, business applications, or enterprise systems
Exposure to Azure Devops or CICD pipeline
Manufacturing and distribution industry experience is a plus.

Responsibilities

Analyze business requirements and translate them into effective technical solutions, reports, integrations, and process improvements.
Support, troubleshoot, and enhance our technical solutions within and around Microsoft Dynamics 365 Finance & Operations.
Support EDI transactions, system interfaces, and integration processes between D365 and internal or external systems.
Leverage knowledge of D365 data model to assist with support and development activities.
Maintain custom IT solutions including internal websites and legacy IT business solutions
Meet with IT and business users to understand issues, document requirements, validate solutions, and support user adoption.
Work collaboratively with IT infrastructure, business analysts, developers, and vendors to deliver reliable solutions.
Manage multiple priorities in a fast-paced environment while maintaining strong follow-through and communication.
Create and maintain technical documentation, support notes, and process flows.
Identify opportunities to simplify processes, reduce manual effort, improve data quality, and increase system reliability.
Maintain and provide status of requests, priorities and issues to IT Manager.