It Technical Analyst

TEKsystems • Upper Mahantongo Township, PA

3d • $25 - $30 • Onsite

About The Position

We're seeking an IT Technical Analyst II to provide hands-on support across both office and manufacturing environments. This role combines day-to-day technical support with project-based work, including system upgrades, technology deployments, and site improvements. The ideal candidate is a strong troubleshooter who enjoys working independently while partnering with end users, plant leadership, and IT teams to keep operations running smoothly.

Requirements

• Active Directory
• SCCM and MDT
• Office 365
• Windows 10/11
• PC and hardware troubleshooting
• Windows Server support
• Endpoint deployment and management
• Problem management and technical support

Nice To Haves

• 2+ years of IT support experience
• Associate degree, technical certifications, or equivalent hands-on experience
• Experience supporting manufacturing or industrial environments preferred
• Familiarity with mobile device management (MDM)
• Experience supporting plant-floor technologies such as barcode scanners, handheld devices, label printers, and lift computers
• Understanding of ITIL processes and best practices
• Ability to lead small to medium-sized technical initiatives
• Strong organizational skills, customer focus, and sense of ownership
• Willingness to participate in shared on-call support and occasional travel

Responsibilities

• Provide desktop, infrastructure, and endpoint support in office and manufacturing environments
• Troubleshoot hardware, software, network, and server-related issues
• Manage service requests and resolve escalated technical problems
• Deploy, configure, and maintain PCs, mobile devices, and other enterprise technology
• Support software rollouts, system upgrades, and plant technology initiatives
• Administer and support environments utilizing Active Directory, SCCM, MDT, Office 365, and Windows platforms
• Recommend and implement technology solutions that improve operational efficiency
• Collaborate with IT teams and business stakeholders on ongoing projects and support initiatives

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree