IT Tech Support Analyst I

Easterseals-Goodwill Northern Rocky Mountain Brand•Great Falls, MT

2d•Onsite

About The Position

This position is based in Great Falls, Montana, and requires working onsite. Individual will provide technical support for staff. Responsibilities include installation, testing, maintenance, repair and networking of computers and peripherals; administration of Windows domain and accounts; installation, updates and troubleshooting of software on Windows-based computers; general technical support; inventory and records maintenance. General Service Desk duties include; technical support via email/phone/ticketing system, strong customer service orientation and ability to interact well with diverse end-users and technical staff are required. Individual must be detail-oriented and able to independently and successfully troubleshoot and resolve technology problems for staff working within the premises, and also for staff who are geographically distant. Issues can and will include Local Area Networks (LANs), end user computers, and company supported software systems. Individual utilizes a variety of concepts and procedures including industry best practices within the information management field in order to upgrade, analyze, troubleshoot, resolve and document company computer systems, hardware, software and network issues and support and maintain user account information including rights, security and systems groups in a HIPAA and PCI compliant environment.

Requirements

Communicates effectively both written & orally with co-workers and internal customers
Working technical knowledge of both PC hardware and software
Knowledge of basic networking concepts and equipment familiarity, including routers, modems, and switches, and the networking and cabling of associated equipment
Willingness and ability to travel as needed within the territory of ESGW and to national meetings
Ability to move independently or with reasonable accommodation within the facility and community
Physically and mentally able to perform all requirements of the job including but not limited to walking, sitting, bending, twisting, stooping, standing and kneeling for periods of time
Frequently lifts and moves hardware/networking equipment weighing up to 70 pounds
Completion of a background check

Nice To Haves

Coursework in Computer Science or technical training that would give the applicant skills needed to perform the computer support and problem-solving required
0-2 years Experience in Help/Service Desk and/or End User support troubleshooting software and hardware such as: Microsoft 365 programs, Operating Systems (MS Windows 10 & 11, Windows Server 2012 and above, Apple iOS); laser printers, thermal printers, copiers, scanners, laptops, desktops, and mobile devices

Responsibilities

Installation, testing, maintenance, repair and networking of computers and peripherals
Administration of Windows domain and accounts
Installation, updates and troubleshooting of software on Windows-based computers
General technical support
Inventory and records maintenance
Technical support via email/phone/ticketing system
Troubleshoot and resolve technology problems for staff working within the premises, and also for staff who are geographically distant
Support and maintain user account information including rights, security and systems groups in a HIPAA and PCI compliant environment