IT Tech Support Analyst I

Easterseals-Goodwill Northern Rocky Mountain•Great Falls, MT

3d•Onsite

About The Position

This position is based in Great Falls, Montana, and requires working onsite. Candidates must be able to work in person at our Great Falls location. The individual will provide technical support for staff. Responsibilities include installation, testing, maintenance, repair and networking of computers and peripherals; administration of Windows domain and accounts; installation, updates and troubleshooting of software on Windows-based computers; general technical support; inventory and records maintenance. General Service Desk duties include; technical support via email/phone/ticketing system, strong customer service orientation and ability to interact well with diverse end-users and technical staff are required. The individual must be detail-oriented and able to independently and successfully troubleshoot and resolve technology problems for staff working within the premises, and also for staff who are geographically distant. Issues can and will include Local Area Networks (LANs), end user computers, and company supported software systems. The individual utilizes a variety of concepts and procedures including industry best practices within the information management field in order to upgrade, analyze, troubleshoot, resolve and document company computer systems, hardware, software and network issues and support and maintain user account information including rights, security and systems groups in a HIPAA and PCI compliant environment.

Requirements

Communicates effectively both written & orally with co-workers and internal customers.
Working technical knowledge of both PC hardware and software.
Must possess knowledge of basic networking concepts and equipment familiarity, including routers, modems, and switches, and the networking and cabling of associated equipment.
Willingness and ability to travel as needed within the territory of ESGW and to national meetings.
Overtime and evenings required to meet deadlines and be part of an on-call rotation as needed.

Responsibilities

Installation, testing, maintenance, repair and networking of computers and peripherals
Administration of Windows domain and accounts
Installation, updates and troubleshooting of software on Windows-based computers
General technical support
Inventory and records maintenance
Technical support via email/phone/ticketing system
Troubleshoot and resolve technology problems for staff working within the premises, and also for staff who are geographically distant
Support and maintain user account information including rights, security and systems groups in a HIPAA and PCI compliant environment