IT Field Support Tech I

Jamul•Jamul, CA

2d•Onsite

About The Position

The IT Field Support Tech I role is responsible for providing comprehensive IT support to end-users. This includes managing help desk tickets, diagnosing and resolving hardware and software issues, and communicating effectively with users via various channels. The position also involves deploying and maintaining end-user devices, supporting IT infrastructure changes, and contributing to process improvements. Occasional evening or weekend work may be required to meet deadlines.

Requirements

Must be at least 21 years of age.
High school diploma required.
Excellent technical knowledge of computers, hardware, and basic networking protocols.
Hands-on experience in diagnosing and resolving common computer issues.
Ability to understand and follow technical manuals and documentation.
Strong analytical and problem-solving skills with attention to detail.
Ability to present ideas and technical solutions in user-friendly language.
Good written and verbal communication skills.
Proven ability to work independently and collaboratively under pressure.
Strong end-user service orientation.
Must possess a valid driver’s license in good standing.
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

A college diploma, certificate in computer science, or 1 year of equivalent IT support experience is preferred.

Responsibilities

Manage help desk tickets in a timely manner.
Diagnose and resolve computer hardware and software issues, including password resets.
Communicate and troubleshoot end-user issues via phone, email, remote tools, chat, or in person.
Escalate complex issues to higher-tier IT support.
Provide basic user training on standard technologies when needed.
Document end-user interactions accurately.
Maintain excellent communication with end users, IT team, and management.
Research end-user devices for standardization efforts when requested.
Contribute recommendations for process improvements and hardware/software upgrades.
Perform onsite troubleshooting, diagnosis, and resolution of technical issues.
Install, configure, monitor, and maintain end-user devices and related systems.
Support moves, adds, and change requests.
Maintain documentation of incidents, device failures, repairs, and changes.
Collaborate with the IT team to ensure seamless operation of systems.
Resolve minor networking issues as needed.
Ensure adherence to all IT department procedures for incident tracking and reporting.
Occasional evening or weekend work may be required to meet deadlines.
Other tasks and responsibilities may be assigned.