IT Systems Technician - Modern Workplace

Grifols • Clayton, NC

3d • Onsite

About The Position

The Workplace IT Systems Technician provides technical expertise and operational oversight across Digital Workplace technologies and services. The role requires a strong hands-on technical background and a solid understanding of workplace technologies to support technical decision-making, troubleshooting guidance, solution validation, and review of technical proposals. Technical execution and day-to-day operational activities are performed by external service providers; the technician serves as their technical counterpart and ensures work follows company standards, architecture principles, security requirements, and agreed service levels.

The role operates in a demanding, global, multicultural environment and requires strong interpersonal, communication, and stakeholder-management skills. The successful candidate collaborates across cultures, functions, seniority levels, and external partners with a constructive, pragmatic, and results-oriented approach.

The position is based in Clayton, North Carolina. Work is performed in an office environment with exposure to electrical office equipment, and the role frequently involves driving to site locations, with occasional travel within the United States.

Requirements

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• Typically five years of related experience; directly related experience or a combination of education, experience, and competencies may be considered in place of stated requirements.
• Solid knowledge and previous hands-on experience with Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Windows Autopilot, device enrollment, configuration management, compliance policies, and endpoint lifecycle management.
• Solid knowledge of Windows 11 configuration, deployment, troubleshooting, patching, drivers, and enterprise device management.
• Knowledge of enterprise application packaging, deployment, updating, and lifecycle management, including applications delivered through Intune and Configuration Manager.
• Understanding of modern device provisioning, hardware lifecycle, device replacement, build and provisioning processes, and enterprise endpoint standards.
• Technical ability to review implementation proposals, challenge technical decisions, validate outcomes, and support escalations in an externally managed service environment.
• Excellent interpersonal, communication, collaboration, stakeholder-management, and influencing skills.
• Ability to communicate complex technical information clearly, work effectively in a global and multicultural environment, and build consensus across diverse groups.
• Assertive but collaborative, proactive, accountable, solution-oriented, adaptable, pragmatic, and customer- and service-oriented approach.
• Ability to remain effective under pressure and navigate competing priorities, ambiguity, and complex situations.
• Ability to work independently with little guidance and to understand and communicate information presented verbally.
• Frequent hand movement and ability to make fast, simple movements of the fingers, hands, and wrists; ability to sit frequently for 6–8 hours per day; occasional walking and bending or twisting the neck; ability to lift and carry up to 25 pounds.

Nice To Haves

• Documented training and certification in specific technologies or platforms may be required.
• Understanding of endpoint security and compliance, including Microsoft Defender for Endpoint, security baselines, device compliance, vulnerability remediation, encryption, and endpoint protection.
• Solid understanding of TCP/IP, DNS, DHCP, VPN, proxies, Wi-Fi, certificates, and firewalls, and their impact on workplace and endpoint services.
• Good understanding of Incident, Problem, Request, and Change Management, preferably within ServiceNow, and enterprise operational controls.
• Ability to understand technical designs, architecture diagrams, configuration standards, technical procedures, and implementation plans, and translate them into operational requirements.

Responsibilities

• Provide technical expertise and operational oversight for Digital Workplace technologies and services.
• Guide troubleshooting, support technical decision-making, validate solutions, and review or challenge technical proposals.
• Act as a technical counterpart to external service providers and ensure their work meets company standards, architecture principles, security requirements, and agreed service levels.
• Collaborate with internal teams, stakeholders, and external service providers across cultures, functions, geographies, and organizational levels.
• Manage technical discussions, escalations, priorities, and service-provider performance constructively.
• Communicate complex technical topics to technical and non-technical audiences.
• Work independently, plan schedules to meet goals, and manage competing priorities.
• Frequently drive to site locations and occasionally travel within the United States.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level