IT Systems Technician - Modern Workplace

GRIFOLS, S.A. • NC-Clayton, CA

1d • Onsite

About The Position

The Workplace IT Systems Technician provides technical expertise and operational oversight for Digital Workplace technologies and services. The position requires strong technical knowledge and prior hands-on experience to support technical decision-making, troubleshooting guidance, solution validation, and review of technical proposals. Technical execution and day-to-day operations are primarily performed by external service providers; this role acts as their technical counterpart and ensures work meets company standards, architecture principles, security requirements, and agreed service levels.

The role operates in a demanding global and multicultural environment. The successful candidate collaborates with internal teams, stakeholders, and external partners across cultures, functions, geographies, and seniority levels, using a constructive, pragmatic, and results-oriented approach. The position is based in Clayton, North Carolina, and work is performed in an office environment, with frequent driving to site locations and occasional travel within the United States.

Requirements

• Typically five years of related experience.
• Bachelor’s degree in Information Systems, Information Technology, Computer Science, Engineering, Business Administration, or a related field; directly related experience or an appropriate combination of education, experience, and competencies may be considered instead.
• Strong understanding and previous hands-on experience with Microsoft Intune, Microsoft Configuration Manager (SCCM/MECM), Windows Autopilot, device enrollment, configuration management, compliance policies, and endpoint lifecycle management.
• Solid knowledge of Windows 11, including configuration, deployment, troubleshooting, patching, drivers, and enterprise device management.
• Knowledge of enterprise application packaging, deployment, updating, and lifecycle management, including applications delivered through Intune and Configuration Manager.
• Understanding of modern device provisioning, hardware lifecycle, device replacement, build and provisioning processes, and enterprise endpoint standards.
• Experience in a managed service environment where external providers perform technical execution, with the ability to review proposals, challenge decisions, validate outcomes, and support escalations.
• Excellent interpersonal and communication skills, including the ability to build working relationships with internal teams, stakeholders, and external service providers.
• Ability to work effectively in a global, multicultural, and demanding environment and collaborate across teams, cultures, geographies, and organizational boundaries.
• Strong stakeholder management and influencing skills, including the ability to challenge technical decisions constructively.
• Assertive but collaborative approach to technical discussions, escalations, priorities, and service-provider performance.
• Strong ownership, accountability, proactive problem-solving, customer and service orientation, adaptability, pragmatism, and emotional intelligence.
• Ability to manage competing priorities, remain effective under pressure, and navigate complex or ambiguous situations.
• Ability to communicate complex information, listen and understand spoken information, work independently with little guidance, and apply abstract principles to complex conceptual issues.
• May require documented training and certification in specific technologies or platforms.

Nice To Haves

• Understanding of endpoint security and compliance concepts, including Microsoft Defender for Endpoint, security baselines, device compliance, vulnerability remediation, encryption, and endpoint protection.
• Solid understanding of TCP/IP, DNS, DHCP, VPN, proxies, Wi-Fi, certificates, and firewalls, including their impact on workplace and endpoint services.
• Good understanding of Incident, Problem, Request, and Change Management, preferably using ServiceNow, and of enterprise operational controls.
• Ability to understand technical designs, architecture diagrams, configuration standards, technical procedures, and implementation plans and translate them into operational requirements.

Responsibilities

• Provide technical expertise and operational oversight across Digital Workplace technologies and services.
• Use technical knowledge to guide troubleshooting, support technical decision-making, validate solutions, and challenge technical proposals.
• Act as a technical counterpart to external service providers and ensure their work follows company standards, architecture principles, security requirements, and agreed service levels.
• Review implementation proposals and technical decisions, validate outcomes, and support escalations.
• Manage stakeholder relationships, technical discussions, priorities, escalations, and service-provider performance.
• Communicate complex technical topics clearly to technical and non-technical audiences.
• Collaborate across teams, cultures, geographies, organizational boundaries, and external partners.
• Plan work schedules independently to meet goals and work with diverse groups to obtain consensus on issues.

What This Job Offers

• Job Type: Full-time