IT Systems Tech - Kahr (ITHEL006667)

Dodge Industrial•Tucson, AZ

58d•Onsite

About The Position

Sargent Aerospace & Defense – Kahr Bearing is seeking an onsite, hands-on, customer-focused IT Systems Technician. The role provides Level 1 and Level 2 technology support while owning assigned site deployments and technical work through completion. It supports Windows endpoints, Microsoft 365, Teams, printers, conference rooms, shop-floor kiosks and workstations, basic network connectivity, file access, and other workplace technologies. The technician troubleshoots issues, maintains accurate documentation, follows work through closure, and supports continuous improvement of IT services. The role requires working in both office and manufacturing environments and coordinating with technical teams, business stakeholders, contractors, and approved vendors. The position is intended for an early- to mid-career IT professional seeking experience across end-user support, business applications, and IT operations. Travel to other local company locations may be required.

Requirements

Must be a U.S. citizen.
High school diploma.
At least 2 years of IT support, desktop support, or systems technician experience.
Experience supporting Microsoft Windows and Microsoft 365 environments.
Experience deploying and troubleshooting desktops, laptops, peripherals, printers, and shared workstations.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic troubleshooting.
Ability to work safely and effectively in office and manufacturing environments.
Ability to organize multiple open actions, identify dependencies, provide status updates, and follow work through.
Strong troubleshooting, documentation, communication, organizational, and customer-service skills.
Ability to work independently while collaborating with cross-functional technical teams.
Ability to lift and move typical IT equipment and work at desks, production workstations, and network closets.

Nice To Haves

Associate degree in Information Technology, Computer Information Systems, or a related field.
CompTIA A+, Network+, Microsoft, or ITIL certification(s).
Experience providing onsite IT support in a manufacturing or other industrial environment.
Experience with Active Directory, Intune, endpoint imaging, group permissions, and file-share administration.
Exposure to CIMCO, FactoryTrack, GageTrak, manufacturing execution systems, or shop-floor applications.
Basic PowerShell or scripting experience.
Experience with asset management, ticketing systems, technical documentation, and CI/Lean practices.

Responsibilities

Provide onsite Level 1 and Level 2 support for hardware and business applications.
Image, configure, deploy, and maintain computers, monitors, peripherals, and other endpoint equipment.
Prepare and validate technology for new hires, employee moves, conference rooms, and production areas.
Troubleshoot wired and wireless connectivity, TCP/IP, DNS, DHCP, cabling, Wi-Fi, and basic network issues.
Support Microsoft 365, Teams phones, and conference-room technology.
Support shop-floor technologies, including timeclocks, kiosks, production workstations, printers, CNC network connectivity, and related manufacturing-system endpoints.
Assist with local infrastructure activities involving file servers, shared folders, and permissions.
Coordinate Ethernet drops, equipment installations, and dependencies with internal partners and approved vendors.
Assist with manufacturing applications and integrations such as CIMCO, FactoryTrack, GageTrak, and similar systems by supporting endpoint setup, connectivity, licensing, access, installation, testing, and issue documentation.
Maintain IT asset inventory, software records, spare equipment, storage areas, cable standards, and documentation.
Own assigned tickets and project actions from intake through completion, including status updates, dependency tracking, requestor communication, validation, and closure.
Monitor recurring issues and recommend practical improvements that increase reliability, standardization, security, and support efficiency.
Coordinate support and installations with IT teams, business stakeholders, contractors, and technology vendors.
Support onboarding, offboarding, audits, compliance activities, cybersecurity controls, and other IT projects as assigned.
Travel to other local company locations as required.