IT Systems Engineer
About The Position
W.S. Darley & Company is seeking an IT Systems Engineer to join its Information Technology team in Chippewa Falls, Wisconsin. The role provides hands-on support for employees and technology across endpoints, networks, servers, Microsoft 365, Microsoft Azure, and cybersecurity. The position supports the systems and infrastructure that keep Darley’s manufacturing operations connected, secure, and productive. It is full-time and salaried, primarily on-site in Chippewa Falls, with flexible work opportunities based on business needs and travel to other Darley locations as needed. The role includes end-user support and troubleshooting; deployment and maintenance of computers and related technology; assistance with network, server, Microsoft 365, and Azure environments; and work involving documentation, cybersecurity, backups, recovery, business continuity, and IT compliance. The position supports applicable NIST 800-171 and CMMC requirements. Candidates must be legally authorized to work in the United States and meet the ITAR definition of a U.S. person. The position regularly involves extended computer work, moving through office and manufacturing areas, accessing equipment above or below typical working height, and lifting, carrying, and positioning computer and network equipment weighing up to 25 pounds. Qualified candidates must complete employment eligibility verification and pre-employment drug screening; a job-related technical or skills assessment may also be required.
Requirements
- An associate degree in Information Technology, Computer Science, Computer Networking, Cybersecurity, or a related field, or an equivalent combination of relevant education, training, and practical experience.
- One to two years of relevant IT experience supporting end users, endpoints, systems, networks, or related infrastructure.
- Hands-on experience supporting Windows computers.
- Familiarity with macOS devices, printers, peripherals, and common business applications.
- Foundational knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, wireless networking, switching, and network troubleshooting.
- Working knowledge of Windows Server and Active Directory.
- Experience with or exposure to Microsoft 365 and Microsoft Azure environments.
- Strong troubleshooting, communication, customer service, and organizational skills.
- Ability to manage multiple priorities and work independently and collaboratively.
- Ability and willingness to travel to other Darley locations as business needs require.
- Legal authorization to work in the United States.
- Must qualify as a U.S. person under ITAR requirements.
Nice To Haves
- CompTIA A+, Network+, or Security+ certification.
- Microsoft 365, Microsoft Azure, or a similar industry certification.
- Experience supporting a mixed Windows and macOS environment.
- Experience supporting printers, networking equipment, or Windows Server infrastructure.
- Experience providing IT support in a manufacturing environment.
- Familiarity with NIST 800-171, CMMC, or other cybersecurity frameworks.
Responsibilities
- Provide hands-on support for Windows PCs and laptops, macOS devices, printers, peripherals, software, and other end-user technology.
- Troubleshoot hardware, operating system, application, printing, connectivity, and user-access issues.
- Install, configure, deploy, maintain, and refresh computers, printers, and related technology.
- Coordinate with technology vendors when additional support is needed.
- Assist with LAN, wireless, VPN, switching, routing, firewall, and network-support activities.
- Support Windows Server, Active Directory, file services, print services, and other on-premises infrastructure.
- Support Microsoft 365 user accounts, access, collaboration services, and service troubleshooting.
- Assist with Microsoft Azure administration and cloud infrastructure.
- Perform system and network maintenance, upgrades, configuration changes, and monitoring.
- Create and maintain technical documentation.
- Support cybersecurity, backup, recovery, business continuity, and IT compliance activities.
- Support applicable NIST 800-171 and CMMC requirements.
- Travel to other Darley locations to provide hands-on support and assist with infrastructure projects.
Benefits
- Medical, dental, and vision insurance.
- Employer-paid life insurance.
- 401(k) with employer contributions.
- Paid time off.
- Paid holidays.
- Tuition reimbursement.
- Career development and advancement opportunities.
- Flexible work options in accordance with Darley’s Flex Work Policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
