IT Systems Technician Level I

SSA Group•Denver, CO

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. The IT Systems Technician I will be responsible for providing technical support for the ticketing system. This role involves handling support requests, troubleshooting issues, and maintaining system functionality. The IT Systems Technician I will work closely with other IT Systems staff and end-users to ensure that the ticketing system is running efficiently and effectively.

Requirements

High school diploma or equivalent
1-2 years of experience in a technical support role.
Familiarity with Microsoft Office applications.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work well in a team environment.

Nice To Haves

Some college coursework in computer science or a related field preferred.
Experience with ticketing systems is a plus.

Responsibilities

Provide technical support for the ticketing system.
Monitor and troubleshoot issues with the ticketing system.
Manage user accounts and access permissions within the ticketing system.
Respond to support requests in a timely manner and escalate issues as needed.
Provide end-user training on the ticketing system and related applications.
Maintain system documentation and update it as needed.
Work with other IT Ticketing Systems staff to ensure that the ticketing system is integrated with other systems and applications as needed.
Stay up to date on industry trends and best practices related to ticketing systems and applications.

Benefits

$75 monthly cell phone stipend
Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave
Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.
Up to 5 days Paid Bereavement Leave
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).
Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.
Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.