IT Systems Technician

CNB Bank•Carlsbad, NM

1d•$19 - $30•Onsite

About The Position

Responsible for internal support and methods to fulfill responsibilities associated with system inputs, outputs, and primary banking system operation. Assist employees with various documentation and technical support via phone contact and/or in person. Perform procedures to ensure controlled interaction with the internal network system operation. Directly supports the Network systems administrator.

Requirements

Minimum high school diploma or equivalent
Basic mathematics skills including simple percentage calculations and simple algebraic solutions
Basic computer skills including working knowledge of windows operating environment and Microsoft Office basics.
Must be able to make independent decisions
Must have strong oral, written and analytical skills.
Must have organizational skills
Basic Mobile/Cellular Phone Functionality.

Nice To Haves

Bilingual is a plus but not required

Responsibilities

Serve as a front-line contact for user support, system documentation, system access, and respond to the needs and questions of users concerning their access to resources on all hosted systems as well as the operation of various software programs.
Responsible for new computer build-outs and installations, as well as reviewing new and existing user requests to determine requirements for new or revised PC-based systems and support for all banking functions.
Assist with bank internal end-user password resets for all hosted systems.
Assist in Hardware/Software administration to include, but not limited to, maintaining all hardware and software inventory.
Responsible for completing technical work orders and ensuring all documentation is completed.
Assist with physical network connections and cabling.
Assist in computer operations to include supporting the core system and 3rd party applications.
Maintain software, hardware, and other equipment through routine preventive maintenance, and correct operational problems while monitoring internal end-user workstations to ensure The Employee MIS Awareness Agreement is followed.
Monitor emerging informational risks and implement solutions.
Works with approved outside vendors to maintain the financial institution’s operational equipment, systems, and network environments.
Assists with annual risk assessments for financial institution applications and internal controls such as passwords and encryption.
Assists with annual core, network, and other application access reviews.
Assists with diagnosing and resolving all telephone, network, and telephone equipment issues and outages.
Assists with data systems and networking aspects of IT audits and examinations, including documentation and request samples.
Maintains IT Department supply inventory.
Serves as backup support for all IT Department employees.
Other job duties as necessary.