IT Technician Level I

Gun Lake Tribal Gaming•Wayland, MI

7d•Onsite

About The Position

Responsible for all aspects of desktop hardware including the operating systems, security, and disaster recovery for Gun Lake Casino Resort. Responsibilities must be performed in accordance with all company standards, policies, and procedures. At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings: Love, Truth, Respect, Bravery, Honesty, Wisdom, Humility.

Requirements

Must be at least 21+ years of age.
Microsoft MCP certification or equivalent work experience.
Experience with administration and support of Microsoft Office 2016.
Working knowledge of Microsoft infrastructure including Active Directory, SCCM, and Service Manager.
Communicate effectively with guests, team members, and management in both written and verbal form.
Experience with installation and support of Microsoft Windows 7/10.
Ability to follow policies and procedures.
Excellent time management skills and ability to work independently.
Work as part of a team to provide support in a timely manner.
Must be able to obtain a gaming license through the Gun Lake Tribal Gaming Commission.
Ability to work independently with little supervision.
Ability to perform installation and support of local software, and manage vendor relations.

Nice To Haves

Associate’s Degree in a computer-related field preferred, applicable certifications will also be considered.

Responsibilities

Practicing, supporting, and promoting Gun Lake Casino Resort’s 4 Diamond Service Standards at all times.
Install new and upgrade existing equipment and software as needed.
Identify underutilized equipment and implement consolidation plans.
Monitor all systems under the area of responsibility for potential problems and work proactively to find a solution.
Troubleshoot and support point-of-sale hardware and software.
Troubleshoot and support Audio/Visual equipment.
Perform preventative maintenance on printers, computers, and A/V equipment.
Perform daily audits and health checks of IT casino and hotel operations systems.
Assist others outside the department regarding troubleshooting techniques for areas of responsibility.
Mentor other IT team members to foster a collaborative learning environment.
Other duties as assigned.