IT Systems Support Technician
Eastern Companies•Johns Creek, GA
•$65,000 - $75,000•Onsite
About The Position
This role serves as the first point of contact for IT support requests for over 200 users. The technician will resolve Tier 1 issues directly, handle Tier 2 work independently, and escalate complex issues to an MSP. Responsibilities include new hire onboarding and offboarding, deploying and supporting mobile devices, providing hands-on support for office hardware, and maintaining IT knowledge base documentation. The role also supports a CMMC Level 2 compliance program.
Requirements
- 2–4 years of hands-on IT support experience in a business environment
- Solid working knowledge of Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive)
- Hands-on experience with Entra ID or Active Directory: user provisioning, group management, password and MFA support
- Experience with Intune or another MDM platform, including device enrollment and policy assignment
- Comfortable running and modifying PowerShell scripts for Microsoft 365 administration
- Strong written and verbal communication — you'll be working with users at every technical level
- Ability to work on-site at our Georgia office daily
Nice To Haves
- CompTIA A+, Microsoft MS-900, or MS-102 certification
- Mobile device deployments at scale (50+ devices via Intune, Apple Business Manager, or Samsung Knox)
- Experience with ticketing systems (SuperOps, Jira Service Management, or similar)
- SharePoint Online administration and Power Automate experience
- Construction, AEC, or government contracting industry experience
- Microsoft SC-300, MS-700, or AZ-104 certifications
- Familiarity with M365 GCC or GCC High tenants
- Familiarity with CMMC, NIST 800-171, or other federal compliance frameworks
- Exposure to SIEM/EDR tooling (Wazuh, Microsoft Defender for Endpoint)
- Basic networking knowledge (DNS, DHCP, VPN troubleshooting)
Responsibilities
- Serve as first point of contact for IT support requests across 200+ users
- Resolve Tier 1 issues directly: password resets, account lockouts, Outlook and Teams troubleshooting, OneDrive and SharePoint access, printer and peripheral issues
- Handle Tier 2 work independently: Intune device policy adjustments, SharePoint permission and library administration, basic Power Automate flow maintenance, Entra ID user and group management, mailbox configuration changes
- Escalate complex architecture, security, and infrastructure issues to our MSP and track them through resolution
- Execute new hire onboarding and offboarding procedures (account creation, mobile device assignment, equipment provisioning)
- Deploy and support iPhones and Android devices through Intune, Apple Business Manager, and Samsung Knox
- Provide hands-and-eyes support for office hardware, networking, and audio/visual equipment
- Maintain and organize SharePoint document libraries and contribute to our IT knowledge base
- Support our CMMC Level 2 compliance program in coordination with our MSP and external compliance partner
Benefits
- Health insurance: Medical, dental, and vision coverage
- Retirement: 401(k) plan with company match
- Paid time off: Vacation, sick leave, and paid company holidays
- Professional development: Paid Microsoft certification vouchers and study time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
