IT Systems - IT Support Coordinator
About The Position
Spurs Sports & Entertainment (SS&E) is looking for a dedicated IT Support professional to join our family! The person in this role is responsible for analyzing and solving computer problems for our employees, and fulfilling new hardware/software, and peripheral requests. Our ideal candidate will be customer service-focused and have the ability to work independently. Additionally, they will maintain confidential documents and files, handle various tasks, maintain a professional demeanor and positive demeanor while working in a fast-paced environment. Will be responsible for fully managing the end-to-end new hire onboarding process.
Requirements
- Associates degree in Computer Information Support or related field
- 4 years of experience in IT Support (Experience can be substituted for education).
- Possess deep technical skills and troubleshooting techniques; have a detailed understanding of Windows and Apple Operating Systems.
- Proficient in Office 365, Azure and in Active Directory with hybrid environment knowledge preferred.
- Highly flexible and adaptable
- Possess a professional and positive demeanor, while maintaining a high level of responsiveness.
- Possess proficient interpersonal skills and can handle sensitive and confidential situations and information.
- Strong teamwork competence required.
Responsibilities
- Serve as first-point-of-contact for SS&E users and delivers required training for SS&E employees.
- Ability to maintain IT documentation, including the IT Huddle page and internal knowledge base resources, to support operational consistency and team efficiency.
- Setup, configure, troubleshoot, and analyze enterprise-wide software and computer hardware and applications.
- Assist with the development and facilitation of IT required training for SS&E employees.
- Manage the onboarding process, which includes account creation, and setting up their computer and apps needed for the job role.
- Manage User offboarding
- Collaborate with other IT department team members to maintain standards and functionality.
- Keeps records of assets, plans for and schedule hardware replacements as necessary.
- Assists with Vendor and License management for applications within SS&E
- Expected to answer service desk tickets using ticketing system
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
