IT Support & Systems Specialist

Foam and Wash Car Wash • Poughkeepsie, NY

13h • Onsite

About The Position

Foam & Wash Car Wash is looking for a dependable and resourceful IT Support & Systems Specialist to support technology across our 13 Hudson Valley locations. This position will serve as the primary internal point of contact for day-to-day IT needs. You will provide hands-on support to our employees, troubleshoot technology issues, maintain hardware and network systems, coordinate with outside vendors, and help ensure our locations remain connected, secure, and operational. This is an on-site, field-based position that requires regular travel between Foam & Wash locations.

Requirements

• Previous experience in IT support, systems administration, network support, or a similar hands-on technology role
• Strong working knowledge of computer hardware, software applications, operating systems, and networking
• Ability to diagnose problems efficiently and follow issues through to completion
• Familiarity with cybersecurity best practices, system access controls, backups, and security protocols
• Strong organization, documentation, and time-management skills
• Excellent communication skills with the ability to explain technical issues to nontechnical employees
• Ability to work independently while also coordinating effectively with employees, vendors, and outside partners
• Valid driver’s license, dependable transportation, and the ability to travel regularly between locations

Nice To Haves

• Experience supporting POS systems or technology across multiple business locations is preferred
• Familiarity with PCI compliance is preferred
• Bachelor's or associate degree in Computer Science, Information Technology, or a related field is preferred; equivalent practical experience will also be considered
• CompTIA A+, Network+, Security+, or similar certifications are preferred but not required

Responsibilities

• Provide prompt, hands-on technical support to employees at our headquarters and car wash locations
• Diagnose and resolve hardware, software, network, connectivity, and system-related issues
• Serve as Foam & Wash’s primary point of contact with our enterprise-wide POS provider
• Coordinate POS installations, upgrades, troubleshooting, and remote or on-site vendor support
• Install, configure, upgrade, and maintain computers, printers, servers, tablets, networking equipment, and other business technology
• Support and maintain routers, switches, firewalls, wireless networks, and related infrastructure
• Perform routine system maintenance, including software updates, backups, security patches, and equipment inspections
• Help plan and implement new hardware, software, and technology upgrades across multiple locations
• Work closely with our outside IT partner to maintain cybersecurity standards and PCI compliance
• Coordinate PCI scans, reporting, remediation, and required follow-up
• Maintain accurate documentation of equipment, system configurations, procedures, vendor information, and troubleshooting steps
• Train and guide employees on the proper and secure use of company technology
• Prioritize technology issues based on their impact on customers and site operations
• Provide occasional after-hours or weekend support when urgent technology issues affect business operations

Benefits

• Medical insurance with company contribution
• 401(k) retirement plan with a 50% company match, up to the plan limit
• Paid vacation
• Paid sick time
• Paid training
• Mileage reimbursement for approved travel between locations
• Opportunities for professional development and advancement within a growing family-owned company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree