CORP - IT Systems Specialist - Salesforce (Re

BRYAN UNIVERSITY•Tempe, AZ

13h•Remote

About The Position

The IT Systems Specialist administers, maintains, and optimizes enterprise systems that support university operations, serving as the primary Salesforce Administrator and as a secondary or tertiary administrator for assigned systems. The role supports application availability and configuration, system upgrades and enhancements, data integration, documentation, and user support. As a member of the Enterprise Application Services team, the specialist works with users, business analysts, ITS teams, and vendors to configure systems to meet functional needs, improve the user experience, and maximize the university’s investments in technology. This is a remote, work-from-home position. Applicants must reside in Arizona, Florida, Idaho, Indiana, Missouri, Nevada, Ohio, South Carolina, Texas, or Utah. The position requires at least 40 hours of work per week and the ability to work in a virtual environment.

Requirements

2–5 years of progressive experience administering enterprise applications such as CRM, ERP, SIS, or LMS platforms.
Bachelor’s degree in CIS or a related discipline, or an equivalent combination of education and experience.
Excellent verbal and written communication skills.
Excellent critical-thinking and problem-solving skills.
Positive attitude and solutions-oriented thinking.
Skills with MS Word, MS Excel, project management tools, and workflow diagramming tools.
Ability to efficiently operate a computer and peripheral equipment.
Ability to sit or stand for six to eight hours.
Ability to work at least 40 hours per week.
Ability to work in a virtual environment using software technology, including virtual meeting tools such as Zoom, instant messaging, and Canvas LMS.
Must reside in Arizona, Florida, Idaho, Indiana, Missouri, Nevada, Ohio, South Carolina, Texas, or Utah.

Nice To Haves

Salesforce CRM experience.
Anthology SIS experience.
Canvas LMS experience.
Experience managing database platforms.

Responsibilities

Serve as the primary Salesforce Administrator and as a secondary or tertiary administrator for assigned enterprise systems.
Analyze system logs to detect and prevent performance issues, and conduct annual audits of system access.
Provide level 2 technical support for enterprise systems.
Monitor, track, schedule, and perform system upgrades and patches in accordance with ITS Change Management processes.
Manage and monitor system and database backups, and perform quarterly backup restore tests.
Document system configurations and data integrations within three business days of approved changes; maintain data flow diagrams and system inventories.
Design, develop, test, and implement sustainable, documented workflows that meet defined business requirements.
Assist with designing, developing, testing, and deploying system data integrations to automate manual or repetitive processes.
Work with users and ITS teams to analyze problems, identify solutions, and support implementation and delivery.
Understand project requirements and recommend sustainable solutions that meet business and academic needs.
Serve as the technical contact for assigned enterprise applications.
Respond to assigned user support requests within one business day and diagnose and resolve at least 90% of assigned Help Desk tickets within three business days.
Prioritize time and resources according to university and departmental priorities, maximize existing systems, and identify opportunities to eliminate repetitive manual processes.
Identify potential impacts of new systems, processes, or changes and guide implementation to support operational reliability.
Coordinate with ITS staff, functional users, and vendors to address security, sustainability, disaster recovery, and business continuity in solutions.
Keep team members, users, stakeholders, and management informed using appropriate communication methods and plain language.
Maintain systems, process, testing, and training documentation within three business days of approved changes.
Participate in individual discussions, project meetings, and team meetings.
Work with ITS management and teams to establish project timelines and deliver solutions within approved time and budget parameters.
Independently manage assigned tasks and project components, with attention to detail throughout the system lifecycle and application management.
Build working partnerships with business units and ITS teams to resolve operational issues and analyze root causes.
Work with the ITS User Support Services team to identify common issues and develop documentation, training, or tip sheets for campus users.
Coordinate with users, ITS teams, and vendors to resolve system and operational issues.
Complete other special projects, duties, and responsibilities as assigned.