CORP - IT Systems Specialist - Salesforce (Re

BRYAN UNIVERSITY•Tempe, AZ

22h•$70,000 - $90,000•Remote

About The Position

Bryan University is hiring a remote, work-from-home IT Systems Specialist to administer, maintain, and optimize enterprise systems that support university operations. The role focuses on supporting enterprise applications, maintaining high availability, configuring systems to meet functional requirements, coordinating upgrades through change and release management processes, contributing to data integration and application enhancement work, and maintaining system documentation. As a member of the Enterprise Application Services team, the specialist is expected to understand the functionality of the enterprise applications managed by ITS and work with users, business analysts, ITS teams, and vendors to configure systems that improve the user experience and maximize the university’s technology investments. The role includes Salesforce administration and support for assigned enterprise systems, application development and integration activities, user support, project coordination, documentation, and operational problem solving. The position is remote and applicants must reside in Arizona, Florida, Idaho, Indiana, Missouri, Nevada, Ohio, South Carolina, Texas, or Utah. The stated pay range is $70,000–$90,000, depending on experience. The role requires the ability to work at least 40 hours per week.

Requirements

2–5 years of progressive experience administering enterprise applications such as CRM, ERP, SIS, or LMS platforms.
Bachelor’s degree in CIS or a related discipline, or an equivalent combination of education and experience.
Excellent verbal and written communication skills.
Excellent critical-thinking and problem-solving skills.
Positive attitude and solutions-oriented thinking.
Proficiency with MS Word and MS Excel.
Ability to use project management tools and workflow diagramming tools.
Ability to work in a virtual environment using software technology, including virtual meeting tools, instant messaging, and Canvas LMS.
Ability to efficiently operate a computer and peripheral equipment such as a keyboard and mouse.
Ability to sit or stand for six to eight hours.
Ability to work at least 40 hours per week.

Nice To Haves

Salesforce CRM experience.
Anthology SIS experience.
Canvas LMS experience.
Experience managing database platforms.

Responsibilities

Serve as the primary Salesforce Administrator and as a secondary or tertiary system administrator for assigned enterprise systems, maintaining primary and backup administration capabilities.
Analyze system logs to detect and prevent performance issues.
Perform annual audits of system access.
Provide Level 2 technical support for enterprise systems.
Monitor, track, schedule, and perform system upgrades and patches according to ITS Change Management Processes.
Manage and monitor system and database backups.
Perform quarterly system backup restore tests.
Document system configurations and data integrations using defined standards within three business days of approved changes.
Develop and maintain data flow diagrams and system inventories.
Design, develop, test, and implement sustainable, documented system workflows that meet business requirements.
Assist with the design, development, testing, and deployment of data integrations to automate manual or repetitive processes, following team and department standards.
Work with users and ITS teams to analyze problems, identify solutions, and support implementation and delivery.
Work with ITS teams and end users to understand project requirements and recommend sustainable solutions for business and academic needs.
Serve as the technical contact for assigned enterprise applications.
Respond to assigned user support requests within one business day.
Diagnose and resolve at least 90% of assigned Help Desk tickets within three business days.
Prioritize time and resources according to university and departmental priorities.
Maximize existing university investments and use existing systems to solve business problems; identify and eliminate repetitive manual processes.
Identify potential impacts of new systems, processes, or changes, and guide implementation to support operational reliability.
Coordinate with ITS staff, functional users, and vendors to address security, sustainability, disaster recovery, and business continuity in solutions.
Determine how and when to keep team members, users, stakeholders, and management informed; communicate in plain language.
Maintain systems, process, testing, and training documentation according to defined standards and within three business days of approved changes.
Participate in individual discussions, project meetings, and team meetings.
Work with ITS management and teams to establish project timelines and deliver sustainable solutions within approved time and budget parameters.
Independently manage assigned tasks and project components, with attention to detail throughout the system lifecycle and application management.
Build working partnerships with business units and ITS teams to coordinate issue resolution and analyze root causes.
Work with the ITS User Support Services team to identify common issues and develop documentation, training, or tip sheets for campus users.
Coordinate with users, ITS teams, and vendors to resolve system and operational issues.
Perform other special projects, duties, and responsibilities as assigned.